Can anyone help with suggestions?

[Mitani]

I cannot log on to multiplayer now (or this forum) with my username, "pyortr." I tried to change my pass word for multiplayer, and Slitherine erased my old one without sending me a new one. In my efforts to get the situation fixed, I have seen all kinds of oddities with the system. For starters, I cannot make a new user name and a new account, as my serial numbers are registered with the old, inaccessible account. I cannot get a new password because Slitherine keeps saying they have sent one, but it never shows up. I cannot change my email account (that Slitherine says is registered one day and not the next) because I have to have my password to do that. I cannot get action through this method, probably because they think it's somebody trying to hack the other account by social engineering. So, I'm stuck--no MP games unless I buy a new download. Any suggestions before I do that?

caveat: It could be that I'm just blind and stupid and am currently incapable of figuring this out, but I'm going to suspend that judgment for now.

[IainMcNeil]

Our guy who deals with this is out of the office but back this afternoon so hopefully it will get sorted out then.