Help! I just bought the game but it doesn´t run

Aryaman · Post by **Aryaman** » Mon Feb 01, 2010 3:20 pm

Hi
I just bought the game, updated to 1.12 and also downloaded the strategic campaign
I can´t run neither the game nor the strategic campaign. I get an erro txt file with the line Kernel Memory Checking is OFF, any ideas?

Post by **IainMcNeil** » Mon Feb 01, 2010 4:25 pm

Can you post your system specs and operating system.

Aryaman · Post by **Aryaman** » Tue Feb 02, 2010 2:44 pm

Pentium 4 3.00Ghz
1,50 Gb RAM
Windows XP
I don´t know the graphic card, where can I look to see which one is?

Post by **IainMcNeil** » Tue Feb 02, 2010 4:12 pm

Right click on your desktop and go to properties. It will be in video options somewhere.

Which version did you start with - i.e. where did you get (there are lots of versions out there)? Where did you grab the patch from (you need the right one for your version)?

Have you applied the Grand Strategy mod?

Aryaman · Post by **Aryaman** » Wed Feb 03, 2010 8:47 am

Graphic card: GeForce 6200 256MB

I bought the game on Slitherine shop and after downloading and installing it, I downloaded the 1.12 patch from Slitherine downloads, and applied the patch, then I downloaded the Grand Strategy also from Slitherine downloads and installed. After all that I tried to run the game, then the Grand Strategy, but both unsuccesfully. I tried erasing the setting files, as I saw that was adviced in another thread, but it didn´t work. Everytime I try to run the game I get an error txt file with the line Kernel Memory Checking is OFF.

Post by **IainMcNeil** » Wed Feb 03, 2010 9:25 am

How far does the game get before it crashes? Which menu screen?

Peter Stauffenberg · Post by **Peter Stauffenberg** » Wed Feb 03, 2010 9:27 am

This graphics card is very old and low spec. Is the game supposed to run on such hardware? Have you tried to update the video drivers?

http://www.nvidia.com/Download/index5.aspx?lang=en-us

firepowerjohan · Post by **firepowerjohan** » Wed Feb 03, 2010 11:28 am

Have you tried running the game in windowed mode? Do you have displays connected to your machine or one?

Aryaman · Post by **Aryaman** » Wed Feb 03, 2010 2:51 pm

iainmcneil wrote:How far does the game get before it crashes? Which menu screen?

I get the launcher, I have tried selecting and deselecting both options, full screen and unable sound. In any case after pressing ok I only get a small MS2 window pop up and disappear, ans that is all

firepowerjohan · Post by **firepowerjohan** » Wed Feb 03, 2010 3:36 pm

How many displays do you have connected to your PC, more than one?
You can press <print> on your keyboard to catch a picture of the black menu before it closes. Paste it in a document and mail us.

firepowerjohan@gmail.com

Aryaman · Post by **Aryaman** » Wed Feb 03, 2010 4:14 pm

Stauffenberg wrote:This graphics card is very old and low spec. Is the game supposed to run on such hardware? Have you tried to update the video drivers?

http://www.nvidia.com/Download/index5.aspx?lang=en-us

I have updated video drivers (thanks for the link) but still the same problem with the game

Aryaman · Post by **Aryaman** » Wed Feb 03, 2010 4:19 pm

firepowerjohan wrote:How many displays do you have connected to your PC, more than one?
You can press <print> on your keyboard to catch a picture of the black menu before it closes. Paste it in a document and mail us.

firepowerjohan@gmail.com

Picture sent
What do you mean by displays? could you write an example? (sorry, my command of English is no good)

firepowerjohan · Post by **firepowerjohan** » Wed Feb 03, 2010 7:08 pm

How many screens, some have noted full screen problems if the PC is connected to more than one screen.

Aryaman · Post by **Aryaman** » Wed Feb 03, 2010 9:19 pm

No, just one screen

Aryaman · Post by **Aryaman** » Thu Feb 04, 2010 8:45 pm

So, any suggestion from anyone? Is my PC not up to the specifications for the game?

firepowerjohan · Post by **firepowerjohan** » Thu Feb 04, 2010 11:01 pm

My feel is that you have some other software on your machine that prevents the game from running.

Post by **IainMcNeil** » Thu Feb 04, 2010 11:59 pm

You could try disabling your virus checker before running the game. This sometimes helps.

Aryaman · Post by **Aryaman** » Fri Feb 05, 2010 8:47 am

I have desinstalled the game and reinstalled only the gold version I bought, without patches, and it works, so it seems it is related to patch or mod

Post by **IainMcNeil** » Fri Feb 05, 2010 9:19 am

Great - it may just havebeen a bad install - you could try again. If you have the gold version you dont need any new patches so jkust go straight for the GS expansion. This should not effect your base version anyway as it installs to a new folder.