Some, er, feedback on the download process

[Eques]

Well "feedback" is the polite word for it.

So I've proceeded to checkout and input my card details then I get an option to add "Extended download service". I look down the list of questions and select "What is EDS?", then when I have finished reading this I find there is no easy way to navigate back to where I was. I try clicking on "Return to main help menu" but this just means I have entirely lost my place.

Eventually I work out a way to get back to where I was by inputting my e mail address and last 5 digits of my card. I then tick the box to add EDS to my order and it takes me back to the page where I have to input my card details.

Quite apart from the inconvenience of having to do this twice I am unsure whether this is just to pay for EDS or whether I am going to end up paying for the whole lot again! Even now I am unsure if my first payment has gone through and how I would now go about retrieving it and completing the download!

[JayRaider]

Well "feedback" is the polite word for it.

So I've proceeded to checkout and input my card details then I get an option to add "Extended download service". I look down the list of questions and select "What is EDS?", then when I have finished reading this I find there is no easy way to navigate back to where I was. I try clicking on "Return to main help menu" but this just means I have entirely lost my place.

Eventually I work out a way to get back to where I was by inputting my e mail address and last 5 digits of my card. I then tick the box to add EDS to my order and it takes me back to the page where I have to input my card details.

Quite apart from the inconvenience of having to do this twice I am unsure whether this is just to pay for EDS or whether I am going to end up paying for the whole lot again! Even now I am unsure if my first payment has gone through and how I would now go about retrieving it and completing the download!

If it worked you should be able to find it here http://www.findmyorder.com/

[leastonh1]

I'd also check your email. You will always get a confirmation via email after a successful purchase.

[IainMcNeil]

This is all part of the Digital River payment processing which we are trying to streamline but it is proving much harder than it should be.