Hello dear game developers. Please tell me when I can expect a response from support, I bought Broken Arrow but there are problems that I described in the email and because of which I can not play the game for 6 days. Should I wait for a response from support and if you can tell me how many days approximately I will receive an answer? Or not to count on a response?
There are no responses to the topics on the forums or in the discord. One developer replied to me in private messages to contact support, and I wrote two letters. 19.06.2025. Please tell me when I can expect a response and whether I can get it?
Anyway, the game is great. Thank you for your work
Hello, I would like to ask how many days to wait for a response from support?
Moderator: Slitherine Core
Re: Hello, I would like to ask how many days to wait for a response from support?
did you get a support ticket number?
Re: Hello, I would like to ask how many days to wait for a response from support?
Thank you for your reply, yes I got the tickets. I'm even ready to pay for the solution
Last edited by Rizne on Tue Jun 24, 2025 5:16 pm, edited 3 times in total.
Re: Hello, I would like to ask how many days to wait for a response from support?
they will get back to you asap, did they ask for any more information etc and if so did you provide it?
Re: Hello, I would like to ask how many days to wait for a response from support?
I am looking forward to being contacted by the support team.
I will provide all the necessary information. But so far, no one has contacted me since 19.06. And the community does not provide answers to these topics, I mean the questions I want to solve
I will provide all the necessary information. But so far, no one has contacted me since 19.06. And the community does not provide answers to these topics, I mean the questions I want to solve
Re: Hello, I would like to ask how many days to wait for a response from support?
So I decided to ask here.
Re: Hello, I would like to ask how many days to wait for a response from support?
ok, sorry for your issue, because you have a support ticket, you are in the que for being answered and replied to, sorry for the delay and hope you get sorted soon and can finally enjoy the game
Re: Hello, I would like to ask how many days to wait for a response from support?
Open the Run dialog: Press the Windows key + R or search for "Run" in the system tray.
Type and run dxdiag: Type "dxdiag" in the Run dialog and press Enter.
Run 64-bit DxDiag: If prompted, select the "Run 64-bit DxDiag" button.
Save All Information: Once the process is complete (the progress bar disappears), click the "Save All Information" button.
then PM me the report in txt format
or
How to get a DirectX Diagnostic file:
1. click on your "START" or "Windows" button
2. click "run" or
3. type in "dxdiag" and click "OK" or hit Enter
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.
Type and run dxdiag: Type "dxdiag" in the Run dialog and press Enter.
Run 64-bit DxDiag: If prompted, select the "Run 64-bit DxDiag" button.
Save All Information: Once the process is complete (the progress bar disappears), click the "Save All Information" button.
then PM me the report in txt format
or
How to get a DirectX Diagnostic file:
1. click on your "START" or "Windows" button
2. click "run" or
3. type in "dxdiag" and click "OK" or hit Enter
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.
Re: Hello, I would like to ask how many days to wait for a response from support?
Thank you very much!!! I am already doing everything you said, I will write to you in a minute