Tech Support - How to report issues

[zakblood]

If you've found a bug, or want to report an issue with the game, we'd love to have these items to help us understand and fix things:

- A clear description of the issue. What were you doing, what happened when the issue occurred.

- A Save File from when the issue occurs.
- Any log files that the game has created.
- A screenshot or video of the issue would be even better!

Please post as much data as you can in your post in here or get in touch with us via

support@slitherine.co.uk
(you can send us files this way as well)

Thanks!

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

If you encounter any bugs or problems with the game, we will do everything we can to help.

The game generates a log file, which is extremely useful for us in diagnosing and fixing your problem. This can be found in C:\Users\{your username}\AppData\LocalLow\Slitherine\Stargate and the files you will need are player.log and possibly playerprev.log

If the game crashes, a log file should be generated. You can find this in %TMP%\Slitherine\Stargate\Crashes. This is a temporary file and will be deleted, so please grab it and send it to us as soon as you can.

You can either email this to support@slitherine.co.uk or upload it to our Discord server in the Support channel[discord.com].