But where does it show you as entered?
As I said before, the tournament is fully automated, so there isn't a tournament organiser like there would be in a manually run tournament.
I have enquired with the PBEM IT department to see if anything can be done, but they reply: "We dare not touch the database once the tournament has started, this is too dangerous as we can break everything for everyone."
However, we need to try to establish what went wrong so we can avoid it happening again in future.