SOA problem in getting game to run

[IainMcNeil]

Until you give us the information you wont know what the issue is. Please...... until you respond there is really nothing we can do.

[chism]

hey tech support, find the problem,

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name ROBERTHM
System Manufacturer Hewlett-Packard
System Model HP Compaq 6710b (RM342UT#ABA)
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2194 Mhz
BIOS Version/Date Hewlett-Packard 68DDU Ver. F.0E, 11/16/2007
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name ROBERTHM\RBoyd
Time Zone Central Daylight Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 1.91 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 6.84 GB
Page File C:\pagefile.sys


Name Mobile Intel(R) 965 Express Chipset Family
PNP Device ID PCI\VEN_8086&DEV_2A02&SUBSYS_30C0103C&REV_0C\3&B1BFB68&0&10
Adapter Type Mobile Intel(R) 965 Express Chipset Family, Intel Corporation compatible
Adapter Description Mobile Intel(R) 965 Express Chipset Family
Adapter RAM 384.00 MB (402,653,184 bytes)
Installed Drivers igxprd32.dll
Driver Version 6.14.10.4796
INF File oem1.inf (iCRG0 section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xE4600000-0xE46FFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x00004000-0x00004007
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igxpmp32.sys (6.14.10.4796, 5.44 MB (5,702,464 bytes), 7/6/2007 3:39 PM)

Name Mobile Intel(R) 965 Express Chipset Family
PNP Device ID PCI\VEN_8086&DEV_2A03&SUBSYS_30C0103C&REV_0C\3&B1BFB68&0&11
Adapter Type Mobile Intel(R) 965 Express Chipset Family, Intel Corporation compatible
Adapter Description Mobile Intel(R) 965 Express Chipset Family
Adapter RAM 384.00 MB (402,653,184 bytes)
Installed Drivers igxprd32.dll
Driver Version 6.14.10.4796
INF File oem1.inf (iCRG1 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xE4700000-0xE47FFFFF
Driver c:\windows\system32\drivers\igxpmp32.sys (6.14.10.4796, 5.44 MB (5,702,464 bytes), 7/6/2007 3:39 PM)

Name DameWare Development Mirror Driver
PNP Device ID ROOT\DISPLAY\0000
Adapter Type Not Available
Adapter Description DameWare Development
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version Not Available
INF File 1.0.4.0 (oem39.inf section)
Color Planes DwMirror
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Driver c:\windows\system32\drivers\damewaremini.sys (1.0.4.0, 2.88 KB (2,944 bytes), 2/7/2007 5:00 AM)


Name Mobile Intel(R) 965 Express Chipset Family
PNP Device ID PCI\VEN_8086&DEV_2A02&SUBSYS_30C0103C&REV_0C\3&B1BFB68&0&10
Adapter Type Mobile Intel(R) 965 Express Chipset Family, Intel Corporation compatible
Adapter Description Mobile Intel(R) 965 Express Chipset Family
Adapter RAM 384.00 MB (402,653,184 bytes)
Installed Drivers igxprd32.dll
Driver Version 6.14.10.4796
INF File oem1.inf (iCRG0 section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xE4600000-0xE46FFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x00004000-0x00004007
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igxpmp32.sys (6.14.10.4796, 5.44 MB (5,702,464 bytes), 7/6/2007 3:39 PM)

Name Mobile Intel(R) 965 Express Chipset Family
PNP Device ID PCI\VEN_8086&DEV_2A03&SUBSYS_30C0103C&REV_0C\3&B1BFB68&0&11
Adapter Type Mobile Intel(R) 965 Express Chipset Family, Intel Corporation compatible
Adapter Description Mobile Intel(R) 965 Express Chipset Family
Adapter RAM 384.00 MB (402,653,184 bytes)
Installed Drivers igxprd32.dll
Driver Version 6.14.10.4796
INF File oem1.inf (iCRG1 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xE4700000-0xE47FFFFF
Driver c:\windows\system32\drivers\igxpmp32.sys (6.14.10.4796, 5.44 MB (5,702,464 bytes), 7/6/2007 3:39 PM)

Name DameWare Development Mirror Driver
PNP Device ID ROOT\DISPLAY\0000
Adapter Type Not Available
Adapter Description DameWare Development
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version Not Available
INF File 1.0.4.0 (oem39.inf section)
Color Planes DwMirror
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Driver c:\windows\system32\drivers\damewaremini.sys (1.0.4.0, 2.88 KB (2,944 bytes), 2/7/2007 5:00 AM)

[IainMcNeil]

Hi Robert

as we've said in the e-mails to you your drivers are 3 years old and probably out of date. You need to update them as this is the most likely cause of the issue.