IainMcNeil wrote: ↑Mon Jul 27, 2020 2:35 pm
I understand your frustration but any change has to be thought through. This is not a simple thing to resolve without causing as much damage as good so we need to evaluate the options here and make sure we get it right. This was a perfect storm of support staff being on holiday so the team being undermanned and not monitoring the system as closely as they should and letting someone get away with something they clearly shouldn't. Previous cheating has already been dealt with and users involved banned. I'm not saying we wont make any changes but we're going to look at the data across all games and work out how we can better detect cheating from normal behaviour, not a knee jerk reaction.
It is difficult, because you have to get it right. Especially if FoG II becomes more prominent and its userbase expands considerably. This is the kind of thing that ends up on the Jimquisition. A lot comes down to what is considered an excessive number of reloads and also a suspicious pattern of reloads. I have had to abandon a turn maybe two to three times in my almost 2000 hours of play. I actually reported the first instance of it as a bug (the bug report is probably still somewhere in the technical forum somewhere, though it might be lost to the mists of time or the archives or something by now). Then again, I have also been through having an internet connection which dropped out after just 20 minutes prior to picking up FoG II. Obviously, that is normally when you get the engineer out, but we cannot afford to have any false positives.
I guess what I'm trying to say in all of this is to please take your time and be careful, because you have to get this right.

Make the system too sensitive and you risk haranguing innocent players who are maybe just having bad internet that day but are determined (or under some kind of competitive obligation) to get through their turns. Make it too lax, and we'll have another case like this on our hands.
You mentioned being understaffed. Would simply fixing that and having more eyes on the ball alleviate this? The best solution would of course be a technical solution that makes cheating impossible in the first place... but I suspect such an option is already being looked at. I would expect it to be jumped on if it were practical.