thank you indeed for your help

u have all the information u need in the previous replie....anyways yes i did update the software to the newest patch..
the first time it crashed i was playing the mission "raid Picardy" then today when i played the battle that follows that one of Crecy....i can't remember exactly which one it was ...

please solve this out cuz it's the second time in 2 days it occurs......it's frustrating

UNKNOWN TAGS IN: Config\system.txt
Unknown Tag: TURNTICKS
Unknown Tag: HITBONUS
END: Config\system.txt
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
MIS: Done Init 3D Device
MIS: SDRS
MIS: Tex Enum
MIS: Init Decal Render
WARNING: FAILED to load ...

UNKNOWN TAGS IN: Config\system.txt
Unknown Tag: TURNTICKS
Unknown Tag: HITBONUS
END: Config\system.txt
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
MIS: Done Init 3D Device
MIS: SDRS
MIS: Tex Enum
MIS: Init Decal Render
WARNING: FAILED to load ...

yes i know...it thought it would have been useful in any case....anyway it showed up only when playing that mission....now everything is fine...it's a really great game....if u want to i can replay that mission just to check that error out...well thanks anyway...i'll let u know

this error appeared when i was playing the mission: picardy-raid the border villages......
basically it happened when i right clicked on the cavalry to attack an enemy unit which was far away so used the map....i clicked on the map and right clicked on the enemy to order the attack....when i clicked ...

UNKNOWN TAGS IN: Config\system.txt
Unknown Tag: TURNTICKS
Unknown Tag: HITBONUS
END: Config\system.txt
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
MIS: Done Init 3D Device
MIS: SDRS
MIS: Tex Enum
MIS: Init Decal Render
WARNING: FAILED to load ...

I have a quite serious problem showing up when i click on the map that is displayed on the right bottom side when i play......the message reoprts:

Unhandled Exception
Exp Code: 0x C0000005
Exp Flags:0
Exp Address: 0x00405320
Please Report!

PLEASE TELL ME WHAT SHOULD I DO

....yes u're damn right i thank you so much....anyway i found that on my own after having reinstalled again the game!!!

i just bought the game yesterday, and today i'm having problems with saving the game.....after having played the 3rd campaign the game goes on with history movie and then dispalys the menu of the game so that if i want to continue with my campaign i have start over with the third one with no chances ...