Again, we can't help by the forums. These are a public channel where we can't discuss accounts and purchases.

Have you contacted us via another email domain, e.g. Gmail? If not, please do so.

Sorry, but as we look into this, it only gets worse. So for the order, the reason why you didn't get the email is you mistyped your email, and it seems this isn't the first time as I see at least 7 other orders with the incorrect email. But then the game you purchased on the 19th was also Flashpoint...

Sorry, but did you get the autoreply with the ticket number? As I cannot see a ticket with the text you wrote or one under your email. We can't discuss purchases and accounts on the forums, so this will need to be via email. Could you also try sending this from another email address as well so at le...

I'm sorry you are having problems with this. Please open the folder where you've installed the game. Locate and select a file named "Launcher.exe”. Press the right mouse button and select "Properties". Click on the "Compatibility" tab. Tick the option "Run this program ...

Hello All, Superman81906 has been given a temporary ban due to ignoring his warning and arguing with staff. To all users, please treat each other with respect: debating a difference in opinion is fine, but using insults is not allowed at all. We are monitoring threads, and please treat others the wa...

Hello Guys, ManniW, sorry, but we have no issue at all with constructive criticism, and indeed that is useful for helping to improve the games. But your comment did not offer this. It was directly insulting other users while not justifying your reasoning of why with details. Such a comment is trolli...

Hello Rchev, Sorry, but note your issue with the install is not a bug or an issue we can fix at all, but instead a lack of understanding. The .exe files are for PC installs only, and you should not be using these on Mac. Instead Mac users need to update their game then unlock the campaign by enterin...

Hello Jassiey, I have been replying to your emails but in case these still aren't received I thought it best to reply to this thread. I have also edited your thread to remove your personal information and the order number. But we did get your earlier emails and asked the production team to confirm t...

Hello dbeves, Let me expand on what Paulo said. The Anniversary Coupons have never been linked to the Member's Area. These are stored in the Unified Login account, so when you are logged in there should be a "Hello <Your Username>!" button in the top right. If you click this you will be br...

For now, he has been blocked from PBEM for the game. Hopefully he will therefore contact us about this to ask why and we can inform him. This may not be intentional to cheat, as e.g. he may be using a mod, and forgetting to or not being aware he has to disable this for normal PBEM, but we will see w...

Hello Operating,

Sorry, but it is "Wuyinghai" who we've taken the action against. ONPP and MrDozer only reported the issue to us

Hello All,

We have taken action against the account for now and asked he contact us, so we will continue to review this.

Hello FroBodline,

Thank you for confirming that. And when you go to click on the campaigns in the scenario selection screen this is not allowing access to this?

Hello Jeff, I'm sorry you are having problems with this. Sorry, but there are two versions of the game: the Lite version (which doesn't include anything in the game) and the Paid version (which includes the base Wehrmacht game in the purchase). So when you first bought this did you get the Paid vers...

Hello Mac, I'm sorry you are having problems with this. Sorry, but it does sound like you are doing this correctly, but you may be using the wrong key or not entering this correctly. Can you email us at support@slitherine.co.uk where we can assist with this, and when you do can you provide a screens...

Hello Pak75, Sorry, but if you are not happy with the support, but note that most users have no issues at all with installing or running the games. However I cannot stress the following to you enough: your version of Windows is, for lack of a politer phrase, horrendously outdated, and, again frankly...

Sorry for the belated reply on this, but we needed to test these on our older iPads, which also needed to be charged as they have not been used in a long time, so this took longer to check than usual. However as the App is 32-bit, and therefore not compatible with iOS 11 or newer, then as part of re...

It may then be that the previous purchases are locking you from purchasing the Mega Pack, so have you tried purchasing the missing 3 DLCs separately and does this work?

Battle Academy should not be working like this, but this may be what is preventing this from working as normal

Hello TankerOne, I'm sorry you are having problems with this. Did you purchase any of the individual DLCs separately? Also, have you tried restarting your device and can you otherwise access iTunes without issue on the device and connection? The store itself is built within the game, but all payment...

Hello Tim, I'm sorry you are having problems with this. However can I clarify some things on this? Was it that your friend/relative placed the orders for you and gave you the keys? Then was this ordered via Steam or as a standalone? Also, was this registered to your Steam account or were you using y...