you can always apply for staff support through your account and open a support ticket, they maybe able to help more of offer some new advice

http://www.matrixgames.com/forums/tm.asp?m=3901652

just goto the support link below, and a read me on how to is posted above

http://www.slitherine.com ...

only other options is running the game and or if your using steam as admin

Also besides running the game as admin, you might also have to run Steam client.

How to Run Steam as Administrator:

- Navigate your Steam installation file (By default, it is in C:\Program Files (x86)\Steam).
- Right ...

Game Requirements
4GB Ram
250 MB HDD
Windows 7 and up
2.3GHZ CPU
DirectX10 Shader model 3+
Nvidia/Radeon video card

and atm your o/s is using the onboard GPU and not the dedi card, so won't work

https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668 ...

welcome to the forum and sorry for you issue, could you please give more details, thanks

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save ...

After I click "Play Game", the game program started but it does not display correctly so that I cannot start my game. Is there anyone has the same issue as me? Thanks.

I took a screenshot: