I finally got an answer from Slitherine support which hopefully resolves my issue.

Third e-mail sent to support@slitherine.co.uk and a third ticket received: #2022071810000411 I've been a Matrix customer for nearly 20 years and never had any issues with their support. This is the first time I have to contact Slitherine and its support seems very good at closing tickets but not act...

The second ticket is now closed as well without any form of contact with me whatsoever. The physical copy of War in the East 2 was shipped to me on May 31. The shipping notification said " If you have not received your order within 21 working days please get in touch." It's more than 21 wo...

The second ticket I opened is not closed but also not answered yet. How much effort does it take to write a short reply to my request saying that you''ll look into it? So far dealing with Slitherine support is like talking to a brick wall. Very frustrating. This week Matrix has a Gary Grigsby week t...

Hi, Three days ago I e-mailed support@slitherine.co.uk about not receiving my physical order for Gary Grigsby's War in the East 2 (the dutch postal service seems to have lost it). I got an automated reply with a ticket number but since then ... nothing. When I checked my account at the Matrix site I...