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FOG II Failure to Update

Posted: Wed Nov 27, 2019 3:15 pm
by jbbpioneer
I have FOG II and 4 of the modules. I just bought the Wolves module and find the FOG II needs an update for Wolves to play.

I always get a update notice on starting FOG II but the update sequence never has worked.

I tried again today to update it: FOG II update 1.5.23exe from update 3. Message is Unable to download file error.

I find all this very frustrating as there is no clear route to fix it and I have a lot of invested gaming material hung up.

What can be done?

Re: FOG II Failure to Update

Posted: Wed Nov 27, 2019 3:20 pm
by rbodleyscott
The update is just in the process of going live. I recommend trying again a bit later

Re: FOG II Failure to Update

Posted: Wed Nov 27, 2019 8:57 pm
by teltest
I'm getting this message - I'm sure I've had it before but cannot remember how to resolve the issue:

Re: FOG II Failure to Update

Posted: Wed Nov 27, 2019 9:53 pm
by teltest
Looks like the download is nearly 1Gb in size - this could explain why its timing out (if indeed it is).

Re: FOG II Failure to Update

Posted: Thu Nov 28, 2019 9:02 am
by rbodleyscott
teltest wrote: Wed Nov 27, 2019 8:57 pm I'm getting this message - I'm sure I've had it before but cannot remember how to resolve the issue:
Please could you email support@slitherine.co.uk

Re: FOG II Failure to Update

Posted: Thu Nov 28, 2019 11:03 am
by rbodleyscott
teltest wrote: Wed Nov 27, 2019 9:53 pm Looks like the download is nearly 1Gb in size - this could explain why its timing out (if indeed it is).
Yes the updater is about 1Gb in size.

Re: FOG II Failure to Update

Posted: Fri Nov 29, 2019 10:28 am
by VPaulus
Try downloading from the mirrors links:
viewtopic.php?f=477&t=95462

Re: FOG II Failure to Update

Posted: Fri Dec 20, 2019 1:43 am
by Darren_H_slith
I'm also having a hard time to update Command, Armored Brigade, and FoG2. I finally got the update to download using the direct link on the "my page" and going to FoG's direct download link. I am currently in South East Asia for a couple of months, and normally download through the game's menu launcher without issue.

Looking at the download speed, perhaps it would be possible to double or even triple the timeout feature on the updater to allow lower bandwith or higher latency connections chance to connect?

I'm no expert, but when I am pinging the ftp.matrixgames.com server I am getting a ping time of 516ms average. I am able to connect consistently, just not download.

Re: FOG II Failure to Update

Posted: Fri Dec 20, 2019 3:04 pm
by VPaulus
Darren_H_slith wrote: Fri Dec 20, 2019 1:43 am
Looking at the download speed, perhaps it would be possible to double or even triple the timeout feature on the updater to allow lower bandwith or higher latency connections chance to connect?
The issue is not in our side. Most probably your ISP does traffic shaping when downloading from ftp servers.

I'm sorry for this.