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[BUG] - Updater crash game (0.7.24)

Posted: Tue Aug 05, 2014 6:35 pm
by Kalesin
Updater (Update SPM) crash installed game.

Image

Proceed to reinstall game

Re: [BUG] - Updater crash game (0.7.24)

Posted: Tue Aug 05, 2014 6:53 pm
by Nacho84
I've pointed Customer Support to this thread. Hopefully they should be able to help you out.

Cheers,

Re: [BUG] - Updater crash game (0.7.24)

Posted: Tue Aug 05, 2014 9:27 pm
by Kalesin
No problem, game versión 0.7.3 re-installed, downloading patch 0.7.24.

Thanks,

Re: [BUG] - Updater crash game (0.7.24)

Posted: Wed Aug 06, 2014 9:00 am
by JosephM
Hello Kalesin,

I'm sorry you are having problems with the game. Has uninstalling the game, reinstalling it then updating to the latest patch solved the issue?

Re: [BUG] - Updater crash game (0.7.24)

Posted: Wed Aug 06, 2014 9:48 am
by Kalesin
If I had to uninstall and reinstall.
The problem was that the Updater detect the current version 0.7.24 was not the latest version and did an update.
After updating the game, did not work.

Re: [BUG] - Updater crash game (0.7.24)

Posted: Sun Aug 10, 2014 10:22 am
by Ruggo
I'm also getting the following error.
updater-error.png
updater-error.png (91.78 KiB) Viewed 2553 times
When I first run the updater, it updates itself and I noticed that BASPM.ts3 file is changed.
Once this occurs the updater restarts and gives the above message.
I'm using Windows 8.1 (x64)

The game was installed using the following files
BASPM-SetupRelease-v073.exe
followed by SPM-Windows-Slitherine-0-7-24.exe

FYI.

P.S.
I am unable to find update ver 0.7.25 on the ftp site.

Re: [BUG] - Updater crash game (0.7.24)

Posted: Sun Aug 10, 2014 4:10 pm
by Kalesin
0.7.25 version is not in the FTP, is available with the SPM Update.
Ruggo wrote: P.S.
I am unable to find update ver 0.7.25 on the ftp site.

Re: [BUG] - Updater crash game (0.7.24)

Posted: Sun Aug 10, 2014 5:46 pm
by Nacho84
Kalesin wrote:0.7.25 version is not in the FTP, is available with the SPM Update.
Ruggo wrote: P.S.
I am unable to find update ver 0.7.25 on the ftp site.
Exactly. We didn't release 0.7.25 on the FTP since it can be retrieved using the game's launcher. Notice that if the game's launcher fails, you can also download it from the Matrix Games Member's Area.

Cheers,

Re: [BUG] - Updater crash game (0.7.24)

Posted: Sat Aug 23, 2014 12:48 am
by jimwesterfield
The Matrix web site that you link to does not have an updater. How do I get the updater?

Re: [BUG] - Updater crash game (0.7.24)

Posted: Sat Aug 23, 2014 8:14 am
by Nacho84
Hello jim,

The updater is included in the game's launcher (see the picture posted at the top of this thread), you don't have to download it. If the updater fails, you can try manually downloading and applying the patch from the link I gave above. Let me know if the problem persists and I will find a way to help you solve it.

Cheers,