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All black within the game!

Posted: Mon Feb 17, 2014 10:02 am
by petervenkman
Hi all,
I have a serious problem with the performance of the game.

I installed the retail version and everything worked fine, including the updates being downloaded.
The problem appears when I start the game. I see the menu and can also start a new map but when I am in the game, I can only see the interface.
E.g. the edge of the minimap, the menu list at the bottom of the screen "Compendium" etc.

The rest is just black! I can also see hp displays of the units and can stear them but pandora itself is only black.

The drivers are all up to date and the game is running in general so there should be no problem with graphic devices..

Thanks for any help being provided..

Re: All black within the game!

Posted: Mon Feb 17, 2014 2:24 pm
by SephiRok
Hello,

Sorry for the inconvenience. Please post game logs and a dxdiag report.

Re: All black within the game!

Posted: Mon Feb 17, 2014 2:49 pm
by petervenkman
Thanks rok, will post them when I am at home.
Cud you please specify what a game log is?

Re: All black within the game!

Posted: Mon Feb 17, 2014 3:31 pm
by SephiRok

Re: All black within the game!

Posted: Mon Feb 17, 2014 5:57 pm
by petervenkman
Somehow I cannot upload the log files - "the extension log is not allowed".
Should I post the whole content here?

Re: All black within the game!

Posted: Mon Feb 17, 2014 7:04 pm
by SephiRok
You can zip them and attach.

Re: All black within the game!

Posted: Mon Feb 17, 2014 9:17 pm
by petervenkman
still learning..
Please see the attachment. tx in advance for your help!

Re: All black within the game!

Posted: Mon Feb 17, 2014 11:07 pm
by SephiRok
"Driver Date/Size: 8/18/2009 01:15:58, 4059648 bytes"

Please update your graphics drivers.

Re: All black within the game!

Posted: Tue Feb 18, 2014 3:56 pm
by ErissN6
SephiRok wrote:"Driver Date: 8/18/2009"
Please update your graphics drivers.
lol. Sure that's the game fault :D

Re: All black within the game!

Posted: Tue Feb 18, 2014 6:36 pm
by petervenkman
Actually this was the problem. The game works fine now and I can finally play it.

Just to explain, so far I only updated graphics drivers over the windows hardware device.. I just clicked search for new drivers and thought this would be it.
Thanks to rok!