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GAME CRASH CANNOT DOWNLOAD

Posted: Sat Apr 27, 2013 12:21 am
by ERommel
I copied to the link given in the posting.

I click on the red toolbox but before I get to paste the link I get the following error that popus in a window and crashes the game

***Unhandled Exception! ExpCode: 0xC000005 ExpFlags: 0 ExpAddress: 0x757F9B60 Please Report!

Re: GAME CRASH CANNOT DOWNLOAD

Posted: Mon Apr 29, 2013 2:49 pm
by pipfromslitherine
Can you please post the contents of the error.log file from My Docs/My Games/BBCBA immediately after you experience this crash. I've not heard of this issue before. Are you running the latest version?

Cheers

Pip

Re: GAME CRASH CANNOT DOWNLOAD

Posted: Wed May 01, 2013 6:28 am
by ERommel
I believe I am running the latest version of BA.

Here is a screenshot of the error window whenever I try to download a game. I tried for other campaigns and I got the same error. As soon as I click on the red toolbox I get this error so I never have the chance to paste the link.

Content of the Error Log as you requested

Re: GAME CRASH CANNOT DOWNLOAD

Posted: Wed May 01, 2013 3:00 pm
by pipfromslitherine
It looks like there is a failure in the D3D calls. Have your video drivers changed recently? Can you let me know what your spec is (you can just give me the DXDiag info as per the instructions at the top of the Tech Support forum).

Cheers

Pip

Re: GAME CRASH CANNOT DOWNLOAD

Posted: Thu May 02, 2013 2:03 am
by ERommel
Note that I have no problems playing the game. I think the issue might have started when I began to use 2 monitors on the computer, a laptop btw.

Re: GAME CRASH CANNOT DOWNLOAD

Posted: Thu May 02, 2013 3:37 am
by pipfromslitherine
Hmmm. It's possible that could be the cause. I can't think of anything that would cause this specific screen to cause problems though. The crash is inside D3D (which is supposed to be impossible with WHQL drivers, just as an aside!). Are there any more recent drivers from Intel that you could try, as yours are from 2011?

Cheers

Pip

Re: GAME CRASH CANNOT DOWNLOAD

Posted: Thu May 02, 2013 6:44 am
by ERommel
I played around with some of the simple settings. Clicked off "full screen" in the initial game window and now I am able to download.
Funny but I'm not complaining.