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New Purchase won't Run AMD RX560X
Posted: Tue May 19, 2020 10:09 pm
by SwampYankee68
Bought the game yesterday, May 19 along with all of the DLC.
Windows 10 fully updated.
Laptop is about 60 days old, running AMD Ryzen 3550H.
Radeon Vega Mobile Gfx & AMD RX 560X fully updated.
AV program (AVAST) off.
Game will not run with the attached message showing.
Please respond by weeks' end so I know whether or not to go to Matrix where I purchased it and ask for a refund.
Thanks
Re: New Purchase won't Run AMD RX560X
Posted: Wed May 20, 2020 4:31 am
by zakblood
can you attach any messages or report thanks, welcome to the forum and sorry for your issues
viewtopic.php?f=523&t=86743
install and run as admin and don't turn off your Avast, installing as admin sets the right permissions, and is a poor gaming AV and a known issue with many games
Re: New Purchase won't Run AMD RX560X
Posted: Sun May 24, 2020 2:29 am
by SwampYankee68
Sorry I thought that I had.
Re: New Purchase won't Run AMD RX560X
Posted: Sun May 24, 2020 2:31 am
by SwampYankee68
It does not appear to be allowing me to post a photo of the error message.
Re: New Purchase won't Run AMD RX560X
Posted: Fri May 29, 2020 4:19 pm
by VPaulus
Could you please attach the game's log files and a DxDiag report file?
The log files can be found inside your Windows Documents folder at:
....\Documents\Proxy Studios\Gladius\Logs
How to get a DxDiag report file:
1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message