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Couldn't Join the Tournament

Posted: Wed Aug 21, 2019 6:00 am
by cristianwj
I have participated last tournament.
but today when I join the new tournament, the page said: You must log in to multiplayer with this account before you join a tournament. Alternatively, if you have a serial number you must register it.
I have linked my steam account and played multiplayer games well, but could't join the tournament, can somebody tell me the reason?
How can I fixed it?

Re: Couldn't Join the Tournament

Posted: Wed Aug 21, 2019 7:01 am
by rbodleyscott
Please email support@slitherine.co.uk

It is possible that the new server code does not like something about your username or password. Support have access to that data and can help to resolve the issue

Re: Couldn't Join the Tournament

Posted: Wed Aug 21, 2019 7:05 am
by cristianwj
rbodleyscott wrote: Wed Aug 21, 2019 7:01 am Please email support@slitherine.co.uk

It is possible that the new server code does not like something about your username or password. Support have access to that data and can help to resolve the issue
Thank you! I will send an email to report this problem.

Re: Couldn't Join the Tournament

Posted: Wed Aug 21, 2019 8:15 am
by Zachmann
Same with me, gentlemen.

Re: Couldn't Join the Tournament

Posted: Wed Aug 21, 2019 10:56 am
by rbodleyscott
It is being looked into. However, I would recommend emailing support@slitherine.co.uk

Re: Couldn't Join the Tournament

Posted: Fri Aug 23, 2019 5:43 pm
by rbodleyscott
This bug should now be fixed.

If you had problems entering the tournament before, please try again, and let us know whether you succeeded or not.

Re: Couldn't Join the Tournament

Posted: Sun Aug 25, 2019 12:53 am
by Najanaja
I can't join.

Re: Couldn't Join the Tournament

Posted: Sun Aug 25, 2019 11:05 am
by rbodleyscott
Najanaja wrote: Sun Aug 25, 2019 12:53 am I can't join.
Curses. I will let the IT people know. You should also email support@slitherine.co.uk and tell them that Fernando was dealing with the issue.

Re: Couldn't Join the Tournament

Posted: Sun Aug 25, 2019 11:26 am
by Najanaja
Working now. I'm in.