Slitherine

There are problems with Matrix since the new website. I purchased Empires and went to add it to my Steam games and got this message. The serial number for Steam is on my Profile page. Retrieving account does nothing.

Sorry to read about this inconvenience. It will be best if you contact support@slitherine.co.uk so they can discuss with you personally.

I hope I can get a reponse from Martix/Slitherine they are probably swamped with problems with the new website.

I had originally ordered the FOG:E bundle from Steam but after installing it kept giving me an error '51' - saying it could not run the game. I tried unistal-reinstall-reboot, repeatedly and finally gave up. I got a refund from Steam and came to the Matrix site and ordered the unbundled FOG:E and the version downloaded from the Matrix site worked just as it should. I know my problem isn't the same as yours, but the remedy might be getting a refund and buying directly from the Matrix site.

I don't know why there are such problems with Steam. I hadn't ever had any similar problems before. Wish you luck. If you haven't played the game for more than 2 hours, Steam will issue you a refund.

Thanks for the help but my problem is I purchased game from Matrix but Steam does not recognize the Steam Key generated by Matrix games.