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login not correct
Posted: Sat Jan 26, 2019 9:13 am
by General Shapur
Cant log into mutiplayer - getting incorrect log in message. However, i can log into the forums with the same password.
Any ideas what may have changed? or what to try.
Re: login not correct
Posted: Sat Jan 26, 2019 9:19 am
by zakblood
make sure its the same, without spaces or capitals which aren't there in the forum one, and also make sure you only have one account, or dupes may cause issues as per post
viewtopic.php?f=58&t=79395
Re: login not correct
Posted: Sat Jan 26, 2019 9:26 am
by General Shapur
zakblood wrote: ↑Sat Jan 26, 2019 9:19 am
make sure its the same, without spaces or capitals which aren't there in the forum one, and also make sure you only have one account, or dupes may cause issues as per post
viewtopic.php?f=58&t=79395
Thx. But for me this dosent seem to be the issue. I have only 1 account and have tried the password multiple times checking caps lock etc
Re: login not correct
Posted: Sat Jan 26, 2019 9:50 am
by zakblood
no reports as errors on the MP side atm, but will pass the message on to staff support and see if they can look into it asap, if no reply by Monday on here, pm and i'll chase it up, sorry about this
Re: login not correct
Posted: Sat Jan 26, 2019 10:12 am
by General Shapur
zakblood wrote: ↑Sat Jan 26, 2019 9:50 am
no reports as errors on the MP side atm, but will pass the message on to staff support and see if they can look into it asap, if no reply by Monday on here, pm and i'll chase it up, sorry about this
i have fixed it by going thru the merge process again - dont know what happened but it ok atm
Re: login not correct
Posted: Sat Jan 26, 2019 10:23 am
by zakblood
ok glad your sorted
Re: login not correct
Posted: Sun Feb 17, 2019 8:13 pm
by mulcare
I'm having this same problem. I'm trying to login to the multiplayer server for the first time and just get a 'login not correct' error immediately after submitting the credentials. On the unified account management page, I show my Slitherine account as merged (and I went ahead and tried to merge again per the posts above), but it's not working at all. I bought the game through Steam, and my Steam account is linked as well.
Re: login not correct
Posted: Mon Feb 18, 2019 10:08 am
by rbodleyscott
mulcare wrote: ↑Sun Feb 17, 2019 8:13 pm
I'm having this same problem. I'm trying to login to the multiplayer server for the first time and just get a 'login not correct' error immediately after submitting the credentials. On the unified account management page, I show my Slitherine account as merged (and I went ahead and tried to merge again per the posts above), but it's not working at all. I bought the game through Steam, and my Steam account is linked as well.
You need to email
support@slitherine.co.uk, and they should be able to sort the issue out.