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Order Placed and Paid for but not showing any status...help.

Posted: Mon Jan 05, 2009 6:57 pm
by Sepo124
Hello;
I made a purchase of the video game "History Channels: Great Battles of Rome :cry: " PSP Version.
I also paid for it and the payment was accepted by worldpay.
but when i went to check the status of my order it shows nothing.
Can you please confirm my order.
Here is the e-mail i received from Worldpay.

Thank you,

Transaction Confirmation
Please retain for your records


Thank you
Your transaction has been processed by WorldPay, on behalf of Slitherine Software UK Ltd.

Transaction details:
Transaction for the value of: USD 47.85
Description: 1-THCGBOR_PSP
From: Slitherine Software UK Ltd
Merchant's cart ID: SS_296
Authorisation Date/Time: 26/Dec/2008 17:01:45
WorldPay's transaction ID: 1587825738
This is not a tax receipt.

Posted: Tue Jan 06, 2009 10:12 am
by IainMcNeil
Hi Sepo,

this is all part of the server problems reported in the news section. Your order has been propcessed and dispatched but it will not appear in the online database. Many apologies for the inconvenience.

Posted: Tue Jan 06, 2009 6:23 pm
by Sepo124
Oh Yes, :D You guys rock!!!!!! :D :D :D :D