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"wrong key" when installing BA add-ons

Posted: Fri Jun 15, 2018 2:28 pm
by Wernazuma
I've set up a new PC, installed BA there and now downloaded my add-ons again. However, when prompted to insert the serial key, I get a message that the key is wrong. I copy-pasted the keys directly from the slitherine page (making sure that there are no copied artifacts like tabs etc), so I don't know what to do.

Re: "wrong key" when installing BA add-ons

Posted: Fri Jun 15, 2018 2:55 pm
by zakblood
try again and type it in manually, as sometimes a space or something gets added, it happens

and also make sure the right key is used for the right addon, not the base game etc

Re: "wrong key" when installing BA add-ons

Posted: Fri Jun 15, 2018 3:26 pm
by Wernazuma
Nope, still the same. Although, looking closely, all keys of the add-ons are the exact same!

Re: "wrong key" when installing BA add-ons

Posted: Fri Jun 15, 2018 3:35 pm
by zakblood
as i don't have that sort of access to your account etc, i'll pass you on to staff support who will be able to help you more, if the serials are wrong etc and you've tried all the manual ones etc, eg there all the same, it won't matter etc,

contact support[at]slitherine.co.uk

and either link them here to this thread, or explain it to them again, and give your account name and what game your talking about also, good luck