Slitherine

Is it working for everyone? Haven't been able to log in all weekend.

no reports of anyone else having issues atm, but as staff login from the weekend break, more information will be available etc so there may have been some reports to support that i cant see etc, if it happens again for the lenght of time etc, log a support ticket to sort it out quicker, as it may just be a local loop issue with your isp or not

zakblood_slith wrote:no reports of anyone else having issues atm, but as staff login from the weekend break, more information will be available etc so there may have been some reports to support that i cant see etc, if it happens again for the lenght of time etc, log a support ticket to sort it out quicker, as it may just be a local loop issue with your isp or not

Thank you, I'll check tonight. In case it still isn't working, how do I log a support ticket?

here you go

http://www.slitherine.com/support/

Multiplayer works for me, so not a general problem.

Ok, thanks! Dunno what's wrong. I connect to the lobby but can't join any games- I get the "loading" message forever and have to restart the application.

I hope whatever self-broke, self-fixes itself by the time the tournament starts!

13obo wrote:Ok, thanks! Dunno what's wrong. I connect to the lobby but can't join any games. I hope whatever self-broke, self-fixes itself by the time the tournament starts!

Are you using the steam beta version?
You can't use that for the tournament and it will not allow you to continue present 5.2.3 MP-games.

Erik2 wrote:

13obo wrote:Ok, thanks! Dunno what's wrong. I connect to the lobby but can't join any games. I hope whatever self-broke, self-fixes itself by the time the tournament starts!

Are you using the steam beta version?
You can't use that for the tournament and it will not allow you to continue present 5.2.3 MP-games.

I ain't using no beta version, mon!

It seems something ISP related? I've also made sure application is allowed through firewall (actually it's probably not that as I've played a few games before). The problem only started on Friday night.

Hi,

I'll as the IT guys if they've seen any anomalies that might explain your issues.

Thanks

Apparently there's been some connection issues with the European server for some users. We don't have an exact reason yet! Also only seems to have affected some games, not all...

Shards wrote:Apparently there's been some connection issues with the European server for some users. We don't have an exact reason yet! Also only seems to have affected some games, not all...

Oh, pfew! Yes, I play from UK so must be impacted by the issue. For a minute there I was worried I won't be able to have my butt kicked at the tournament! I'll patiently wait for a fix then. Thanks for checking this for us!

Still not working unfortunately...

Can you try connecting, then quit and get the Output Log and upload a copy here? That might show a bit more detail?

Ta

Unfortunately, no output_log gets generated so cannot attach it (possibly because the game technically doesn't crash but I close it manually?).

Attached are some screenshots with short descriptions. Apologies about bad quality but couldn't attach word document so had to paste in paint. However, I thought you already confirmed with your IT it's a server issue on your side?

The new version of Unity places logs and crash reports in a rather obscure place.
(I have created a short-cut to this folder on my desktop).

Erik2 wrote:The new version of Unity places logs and crash reports in a rather obscure place.
(I have created a short-cut to this folder on my desktop).

Thanks! I was checking in the wrong place following directions from an old post. I'll check there tonight.

There's also a button on the game launcher that will open it for.

Cannot attach text files so pasting text from output log here (sorry!):



Initialize engine version: 2017.2.0f3 (46dda1414e51)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 9.0c [nvldumdx.dll 22.21.13.8205]
Renderer: NVIDIA GeForce GTX 980M
Vendor: NVIDIA
VRAM: 4061 MB (via DXGI)
Caps: Shader=30 DepthRT=1 NativeDepth=1 NativeShadow=1 DF16=0 INTZ=1 NULL=1 RESZ=0 SlowINTZ=0 ATOC=1 BC4=1 BC5=1
Begin MonoManager ReloadAssembly
- Completed reload, in 0.090 seconds
WARNING: Shader Unsupported: 'Hidden/VR/BlitTexArraySlice' - Pass '' has no vertex shader
WARNING: Shader Unsupported: 'Hidden/VR/BlitTexArraySlice' - Setting to default shader.
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

Setting up 4 worker threads for Enlighten.
Thread -> id: 2938 -> priority: 1
Thread -> id: 2234 -> priority: 1
Thread -> id: 1d48 -> priority: 1
Thread -> id: 285c -> priority: 1
UnloadTime: 1.087434 ms
Launcher Init

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

No Mods installed

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Unloading 6 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 0.294891 ms

Unloading 16 unused Assets to reduce memory usage. Loaded Objects now: 1315.
Total: 13.103582 ms (FindLiveObjects: 0.115162 ms CreateObjectMapping: 0.072118 ms MarkObjects: 12.660679 ms DeleteObjects: 0.236365 ms)

Version 5.2.3

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Specialisation 'Home_Guard' not found

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Specialisation 'Home_Guard' not found

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Specialisation 'ersatz' not found

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

The game has 1295 unit types

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Cannot find unitType 280mm_Howitzer

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Heroes Of Normandie is not installed.

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Unloading 4 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 0.407032 ms

Unloading 54 unused Assets to reduce memory usage. Loaded Objects now: 1788.
Total: 7.969986 ms (FindLiveObjects: 0.099681 ms CreateObjectMapping: 0.066831 ms MarkObjects: 7.751744 ms DeleteObjects: 0.050595 ms)

Content MarineCorps is available (Steam only)

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Unloading 5 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 0.363233 ms

Unloading 1 unused Assets to reduce memory usage. Loaded Objects now: 1921.
Total: 8.875426 ms (FindLiveObjects: 0.048330 ms CreateObjectMapping: 0.084578 ms MarkObjects: 8.717975 ms DeleteObjects: 0.023410 ms)

Unloading 0 Unused Serialized files (Serialized files now loaded: 0)

Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 1921.
Total: 7.357172 ms (FindLiveObjects: 0.058147 ms CreateObjectMapping: 0.043421 ms MarkObjects: 7.232192 ms DeleteObjects: 0.003398 ms)

outputData: 0
{"Open":"37","Ongoing":"136","clientVersion":"5.2.3","ErrorCode":0,"EnableKickPlayerSeconds":604800,"DateTimeNow":"2018-01-30 11:11:53","Status":"Running"}

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

outputData: 0
[{"ErrorCode":"0","clientVersion":"5.2.3","login":"13obo"}]

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

outputData: 0
[{"ErrorCode":"0","SerialNum":"OOBP-02T3-3A23-4UG3","PlayerSlitherineID":"111845","PlayerSlitherineUsername":"13obo"}]

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

outputData: 0
{"Open":"37","Ongoing":"136","clientVersion":"5.2.3","ErrorCode":0,"EnableKickPlayerSeconds":604800,"DateTimeNow":"2018-01-30 11:11:56","Status":"Running"}

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

outputData: 0
[{"login":"13obo","userId":"111845","ErrorCode":0,"Data":[]}]

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

outputData: 0
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(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

outputData: 0
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(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

0 0

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

0 0

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

outputData: 0
[{"login":"ChrischanThePlayer","userId":"53037","ErrorCode":0,"Data":[{"avatar":"17"}]}]

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

BadReadException: Bad signature (0x7B0A0D31) at position 0x00000000
at Ionic.Zip.ZipEntry.ReadHeader (Ionic.Zip.ZipEntry ze, System.Text.Encoding defaultEncoding) [0x00000] in <filename unknown>:0
at Ionic.Zip.ZipEntry.ReadEntry (Ionic.Zip.ZipContainer zc, Boolean first) [0x00000] in <filename unknown>:0
at Ionic.Zip.ZipFile.ReadIntoInstance_Orig (Ionic.Zip.ZipFile zf) [0x00000] in <filename unknown>:0
at Ionic.Zip.ZipFile.ReadIntoInstance (Ionic.Zip.ZipFile zf) [0x00000] in <filename unknown>:0
Rethrow as ZipException: Cannot read that as a ZipFile
at Ionic.Zip.ZipFile.ReadIntoInstance (Ionic.Zip.ZipFile zf) [0x00000] in <filename unknown>:0
at Ionic.Zip.ZipFile.Read (System.IO.Stream zipStream, System.IO.TextWriter statusMessageWriter, System.Text.Encoding encoding, System.EventHandler`1 readProgress) [0x00000] in <filename unknown>:0
at Ionic.Zip.ZipFile.Read (System.IO.Stream zipStream) [0x00000] in <filename unknown>:0
at DotNetZip.Load (System.IO.Stream file, System.String password) [0x00000] in <filename unknown>:0
at DotNetZip.Load (System.IO.Stream file) [0x00000] in <filename unknown>:0
at PBEMFunctions.DownloadMatch (.PbemGame pbemGame) [0x00000] in <filename unknown>:0
at PbemPanel.OnGUI () [0x00000] in <filename unknown>:0

(Filename: Line: -1)

Yeah, that's something unique to you I'm afraid!!

I'll get the developers to investigate that, I've never seen that error before...

Is it any game that causes the crash 13ebo, or just one in particular?

Ta