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game play menu

Posted: Mon Mar 27, 2017 6:08 pm
by seniorgary
I select play game on the menu but it reverts to the menu without playing the game. Can anyone help

Re: game play menu

Posted: Tue Mar 28, 2017 9:14 am
by VPaulus
Open the game installation folder, find a file named "A11.exe" and run it. What happens next? Do you receive any error message?

Re: game play menu

Posted: Tue Mar 28, 2017 12:37 pm
by seniorgary
Double clicked on the A11.exe and nothing happened. Tried to run as administrator and again nothing happened.

Where do I go from here.

Re: game play menu

Posted: Tue Mar 28, 2017 1:44 pm
by VPaulus
Please attach a DxDiag report file to your message.
How to get a DxDiag report file:

1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Zip the file and attach the file to your message

Re: game play menu

Posted: Tue Mar 28, 2017 2:09 pm
by seniorgary
I have attached a zip file

Re: game play menu

Posted: Tue Mar 28, 2017 9:40 pm
by VPaulus
Post a file named "output_log.txt" that can be found at:
...\Afghanistan 11\A11_Data

Re: game play menu

Posted: Wed Mar 29, 2017 12:21 pm
by seniorgary
I have attached the file requested.

Re: game play menu

Posted: Thu Mar 30, 2017 9:10 am
by VPaulus
Uninstall the game and reinstall in a folder different than the default one at C:\Program Files (x86)\....
Install it instead at for example C:\Games\.....

Re: game play menu

Posted: Thu Mar 30, 2017 1:19 pm
by seniorgary
well that didn't work

next?

Re: game play menu

Posted: Fri Mar 31, 2017 9:17 am
by VPaulus
Update your Radeon drivers:
http://support.amd.com/en-us/download

Re: game play menu

Posted: Fri Mar 31, 2017 9:48 am
by seniorgary
still no joy. guess it's time to give up. will try to reinstall later when the game is more stable

Thanks

Re: game play menu

Posted: Fri Mar 31, 2017 10:49 am
by Every Single Soldier
Have you tried disabling your anti-virus or any other programs running in the background that might interfere with access ?