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Unable To Restore Purchase

Posted: Mon Feb 27, 2017 6:19 pm
by Cataphract88
Help! since installing the 1.6 Patch, I have been unable to reactivate the 21st PzGrndr. DLC, despite entering the serial number for my purchase. :cry:

Re: Unable To Restore Purchase

Posted: Mon Feb 27, 2017 8:22 pm
by BONDU
Hi, same here !

Re: Unable To Restore Purchase

Posted: Tue Feb 28, 2017 10:30 am
by VPaulus
Sorry guys, we are looking into this. :(

Re: Unable To Restore Purchase

Posted: Wed Mar 01, 2017 6:54 pm
by BONDU
Hello,
Is there any news ?

Re: Unable To Restore Purchase

Posted: Thu Mar 02, 2017 10:18 am
by Tamas
We have identified the issue, and now testing the fix for it. It will be made available soon.

Thanks for your patience!

Re: Unable To Restore Purchase

Posted: Thu Mar 02, 2017 6:10 pm
by BONDU
OK, thanks !

Re: Unable To Restore Purchase

Posted: Thu Mar 02, 2017 10:06 pm
by Cataphract88
Tamas wrote:We have identified the issue, and now testing the fix for it. It will be made available soon.

Thanks for your patience!
Looking forwards to it, as it still isn't working for me! :cry:

Re: Unable To Restore Purchase

Posted: Fri Mar 03, 2017 3:18 pm
by morge4
I'm holding off until they get a fix out.

Re: Unable To Restore Purchase

Posted: Fri Mar 03, 2017 3:44 pm
by Cataphract88
Is this a general problem affecting everyone, or is it only specific to Bondu and me :?:

Re: Unable To Restore Purchase

Posted: Fri Mar 03, 2017 6:09 pm
by morge4
Richard1 wrote:Is this a general problem affecting everyone, or is it only specific to Bondu and me :?:
Not sure but, I am playing a MP game where I am using some of those units and don't want to take the chance of screwing it up/

Re: Unable To Restore Purchase

Posted: Sat Mar 04, 2017 12:42 am
by slothsrgnt
I am having a similar problem. My Rangers dlc serial number is accepted however my 21st Pzgrdr is not considered valid.

Re: Unable To Restore Purchase

Posted: Sat Mar 04, 2017 8:55 am
by Cataphract88
slothsrgnt wrote:I am having a similar problem. My Rangers dlc serial number is accepted however my 21st Pzgrdr is not considered valid.
That is exactly the problem I am having.

Re: Unable To Restore Purchase

Posted: Tue Mar 07, 2017 5:42 pm
by Cataphract88
Tamas wrote:We have identified the issue, and now testing the fix for it. It will be made available soon.

Thanks for your patience!
Any news :?:

Re: Unable To Restore Purchase

Posted: Fri Mar 10, 2017 11:00 am
by Tamas
Apologies for the delay! We will soon upload a public beta version of the update. It'll be a test version due to other changes, the DLC issues has been fixed. I'll update this thread once the open beta is available.

Re: Unable To Restore Purchase

Posted: Mon Mar 13, 2017 1:33 pm
by Tamas
We are working on bringing this update properly to you, but in the meantime, to get around the DLC issues you are having, you can use this hotfix version of the 1.65 update:

https://1drv.ms/u/s!As3SQdqsua-jg243Agh1LtruKMP9

You need to unzip it into the game's directory (by default, it is Program Files(x86)\Slitherine\Heroes of Normandie), and overwrite all the old files.

A note: to avoid any possible issues with version mismatches, this build connects to the test multiplayer server, not the live one.

Re: Unable To Restore Purchase

Posted: Sun Apr 09, 2017 8:07 am
by Cataphract88
Hi Tamas,

Thanks for the hot fix, this seems to have solved the problem. :)

Re: Unable To Restore Purchase

Posted: Fri May 12, 2017 4:07 pm
by Trisztessa
Gents ist the 12.5.17 today i purchased the 2ond dlc with 1.51 it works proper all 2 dlcs aktivatet! then this ugly 1.60 patch and it dosnt work anymore the 1st dlc is showed as aktiv the second i cant aktivat ^^
Übel ist das .-)
Hope u get it soon in the Gripp this Drama .-)
Greetings

Re: Unable To Restore Purchase

Posted: Fri May 12, 2017 4:17 pm
by VPaulus
Trisztessa wrote:Gents ist the 12.5.17 today i purchased the 2ond dlc with 1.51 it works proper all 2 dlcs aktivatet! then this ugly 1.60 patch and it dosnt work anymore the 1st dlc is showed as aktiv the second i cant aktivat ^^
Übel ist das .-)
Hope u get it soon in the Gripp this Drama .-)
Greetings
Install the hotfix 1.65, two posts above yours.