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Fatal Application Exit

Posted: Sat Jan 21, 2017 11:21 pm
by waggley345
Had an unhandled exception when I clicked continue after the After Battle Report. I was playing Hour of the wolf campaign, and had just beaten the Saviors of Sacred Mountain scenario.
Had to ctr/alt/del out if the program. the error was: ***Unhandled Exception ExpCode: 0xc0000005 ExpFlags: 0 ExpAddress: 0x7449ae7a
I attached a zip of the two error reports.

Re: Fatal Application Exit

Posted: Sun Jan 22, 2017 7:23 am
by zakblood
thanks, one of the developers will need to check this

Re: Fatal Application Exit

Posted: Sun Jan 22, 2017 6:20 pm
by kuromu
Hello, I've already have two crashes, where can I find the logs to send you?

Re: Fatal Application Exit

Posted: Sun Jan 22, 2017 6:22 pm
by zakblood
the logs are in your doc's
Untitled.jpg
Untitled.jpg (58.96 KiB) Viewed 2691 times
they need to be straight after the crash, as once a new game is started, this is cleared.

you may also be asked for another log file as well if needed

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

Re: Fatal Application Exit

Posted: Sun Jan 22, 2017 6:38 pm
by kuromu
SANCTUS.7z
logs
(941 Bytes) Downloaded 114 times
ok, thanks, just find the logs, I send it to you, do you need the dx diag too?

Re: Fatal Application Exit

Posted: Sun Jan 22, 2017 7:12 pm
by zakblood
they may help the developer understand why or what may have caused the crash or error thanks

Re: Fatal Application Exit

Posted: Mon Jan 23, 2017 10:29 am
by kuromu
DxDiag.7z
(12.91 KiB) Downloaded 129 times
ok, here it is,
thank you for support
cheers.

Re: Fatal Application Exit

Posted: Mon Jan 23, 2017 5:32 pm
by pipfromslitherine
Thanks for the error log. It looks like the game ran out of heap space. I will investigate.

Cheers

Pip