Slitherine

Purchased commander europe at war yesterday. When I paid, bluesnaps had a "communication error". I was told to email bluesnaps support if i did not receive a confirmation within an hour. I waited two hours, emailed, still no response. My ticket number with slitherine is #2015121610000053. Would really like to get this sorted out before the weekend and holidays start. The payment is confirmed booked off my account for $14.99 CAD.

ok please contact
support[at]slitherine.co.uk

with the information above and they will get back to you

Have done so this morning. Do they usually respond quickly?

depends on how many problems they have on tbh, but normally same day for most, but it's a busy time atm, check to make sure it's sent and not sitting in a folder somewhere, or resend and click on need a receipt it's been read etc, can't do it with all ISP mail servers but can with some, good luck

I got confirmation emails for the correspondence i sent them, so should be good. Just really frusterated that this is the outcome of me trying to legally purchase the game.