Slitherine

Hello !
I have send 2 E-Mails to the support of Slitherine in the last weeks and get neither a response nor a reaction on my topics. How are your experiences with the support ? Some month ago they did a good job and answered quick and deleted also the requested games from my list. By the way the CLAIM VICTORY BUTTON still doesn`t work or have only I this problem ?
looking forward to your countless answers
Kind regards
Schmacki

The last two posts have also not received any replies.
Can someone from Slitherine PLEASE look into these problems?
Thanks!

@Schmacki
As far as I can see, the last time you contacted us at support[at]slitherine.co.uk was on August.
Can you please tell us what's your ticket number of your recent tech support requests?

@Yannis
I'm sorry but only the developer can help with your crash.
I've asked them to take a look.

Hi VPaulus!
My 1. Mail was sent directly from my E-Mail account to support@slitherine.co.uk on 28.10.
I repepeated that mail and sent another on 17.11. on the same way. I didn`t use the support button.
greetings
Schmacki

Like I've told you the last email we have from you is from August.
When you email to support, you'll receive an automatic response acknowledging that we have received your message. That reply also contain on the subject the support ticket number.
What's the ticket number?

Hi VPaulus!
I didn`t get any response and also no support ticket number. But I also didn`t get a mailer demon notice. So my mails should have reached Slitherine. Maybe you check if they have reached you. You now know the date and the emitter.
greetings
Schmacki

No, I'm afraid they haven't. Otherwise you would have received the automatic resposne with the ticket number.
And I have checked, there aren't any emails from your email address since August.
Have you changed email address or Internet provider?

Hi VPaulus!
No nothing had changed since August. I have send a mail containing my 2 mails to you. I hope you get it.
greetings
Schmacki

i wrote to that uk support and they solved my inactive games quiet soon, during this weekend in like 20 hours, thats fine

Schmacki wrote:Hi VPaulus!
No nothing had changed since August. I have send a mail containing my 2 mails to you. I hope you get it.
greetings
Schmacki

I'd have to agree with nehi: Slitherine support has been excellent.

Hi!
I have send an E-Mail including ticket No. 3 days ago and didn`t get any reaction. Neither a confirm nor the job done and the old game deleted. This is my experience with the support. It is the 3rd try to get rid of this old game. If the claim victory button would work it would be much easier for me even with 30 days to wait for.
Best regards
Schmacki

has the issue now been resolved?

Schmacki wrote:Hi!
I have send an E-Mail including ticket No. 3 days ago and didn`t get any reaction. Neither a confirm nor the job done and the old game deleted. This is my experience with the support. It is the 3rd try to get rid of this old game. If the claim victory button would work it would be much easier for me even with 30 days to wait for.
Best regards
Schmacki

What's the ticket number?
I've searched on system, and your last ticket was on 26th of November, and you never responded back to our question.

Hi VPaulus !
The ticket No. is the one from 26.11. I used it in my mail from 08.12. My system told me that my mail was sent succesfully to your support. I will send the mail again and hope you receive it. I have only with you problems with my mails to be received.
Best regards
Schmacki

We haven't received your email. I'll PM you with a new email address.

Hi,
I'm trying to register my Great War copy on steam, but I'm getting "Battle Academy 2: Eastern Front" key which is already registered by another steam account.
I contacted support, they told me to redeem again, I did it and got another "Battle Academy 2: Eastern Front" key which is already registered by another steam account.
Wrote to support again, and have'nt got any reaction. A week has passed since the last reply.

ticket #2015121910000253

reported

I'm sorry you'll have to wait until we can fix this issue with Steam.

Ok, thank you for your reply

Problem solved, thanks to the support team!