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Error trying to re-install BA2
Posted: Tue Nov 10, 2015 11:10 pm
by Slowbius
Hi,
I've just re-installed BA1 on my new PC, but having real problems with BA2. I get this error message pop up each time I try. I've tried restarting Windows to clear any potential blocks but that didn't work. Any idea?
Re: Error trying to re-install BA2
Posted: Wed Nov 11, 2015 12:15 pm
by VPaulus
That usually means that a third party program (like an anti-virus) is interfering with the installation of the game.
Please temporarily disable your Internet security programs (like anti-virus, anti-malware, etc.) while installing the game.
Another workaround is to install the game while running Windows in safe mode.
On how to boot your Windows in safe mode check the guide presented on the link below:
http://pcsupport.about.com/od/fixthepro ... e-mode.htm
Re: Error trying to re-install BA2
Posted: Wed Nov 11, 2015 2:36 pm
by Slowbius
That worked, thanks VPaulus.
However I also have a problem playing BA1.
BA1 successfully installed, however when I fire it up and select the Multiplayer option it says that 'the server was unable to validate my details - please contact the support forums...'
Any ideas?
Thanks,
Neil
Re: Error trying to re-install BA2
Posted: Wed Nov 11, 2015 3:53 pm
by VPaulus
Try resetting the password at:
http://www.slitherine.com/reset_pass
If this don't work, check if any of your Internet security programs aren't interfering.
Re: Error trying to re-install BA2
Posted: Wed Nov 11, 2015 8:25 pm
by Slowbius
Hi,
I've tried resetting my password and disabling my AV (Panda Free). Nothing else is interfering.
I've got my problem getting to the Multi-player screen on BA2 but BA1 still complains, claiming that:
the server was unable to validate my details - please contact the support forums...
Need further assistance!
Ta