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"Unknown command failed. Uknown error" !
Posted: Sat Oct 24, 2015 7:13 pm
by Pzt_Kami
Hi ;
I keep getting "Unknown command failed. Uknown error" alert when I try to join into Multoplayer lobby
Help me fix it please
Thanks
Re: "Unknown command failed. Uknown error" !
Posted: Mon Oct 26, 2015 10:01 am
by VPaulus
Please check if any of your Internet security programs (firewall, anti-virus, etc.) aren't interfering with the game.
Re: "Unknown command failed. Uknown error" !
Posted: Tue Oct 27, 2015 11:28 am
by Pzt_Kami
VPaulus wrote:Please check if any of your Internet security programs (firewall, anti-virus, etc.) aren't interfering with the game.
Hi ;
I will re-check them as you suggest ,But I was playing for sometime before this error appears and was already set my firewall for this game. so I think we should look somewhere else to find the reason
Re: "Unknown command failed. Uknown error" !
Posted: Tue Oct 27, 2015 8:41 pm
by SteveMcClaire
Hi Pzt_Kami,
I just verified that the multi-player lobby itself is working properly by connecting to it. I would double check:
1) That you have the most recent version of the game. You can download it from Matrix Games via the link in this forum thread:
http://www.matrixgames.com/forums/tm.asp?m=3796331
2) That your user name and password are correct. These should be the same as you use to login to the Slitherine forums (these forums) and that your serial number is valid.
Steve
Re: "Unknown command failed. Uknown error" !
Posted: Wed Oct 28, 2015 12:22 pm
by Pzt_Kami
SteveMcClaire wrote:Hi Pzt_Kami,
I just verified that the multi-player lobby itself is working properly by connecting to it. I would double check:
1) That you have the most recent version of the game. You can download it from Matrix Games via the link in this forum thread:
http://www.matrixgames.com/forums/tm.asp?m=3796331
2) That your user name and password are correct. These should be the same as you use to login to the Slitherine forums (these forums) and that your serial number is valid.
Steve
Re: "Unknown command failed. Uknown error" !
Posted: Sun Nov 01, 2015 10:58 am
by Pzt_Kami
Hi Steve ;
Sorry I was in a vacation so the reason for delay to answer. But all the solutions You offered failed. My game is up to date as well as I'm using the same username and password for the game I use here for this forum. I think the problem is somewhere else
Re: "Unknown command failed. Uknown error" !
Posted: Mon Nov 02, 2015 7:00 pm
by SteveMcClaire
The only other bit of data being transferred at that point is the game serial number. Are you using a Steam version of the game, or a non-Steam version? If non-Steam, you can re-install to make sure you have the correct serial number set everywhere in the registry and such.
Steve
Re: "Unknown command failed. Uknown error" !
Posted: Fri Nov 06, 2015 10:11 am
by Pzt_Kami
SteveMcClaire wrote:The only other bit of data being transferred at that point is the game serial number. Are you using a Steam version of the game, or a non-Steam version? If non-Steam, you can re-install to make sure you have the correct serial number set everywhere in the registry and such.
Steve
I bought it on steam so it is steam game (?) I've tested the game on 2 different machines and both have the same problem
Interestingly the game was working OK for several months until this problem suddenly happened recently
Re: "Unknown command failed. Uknown error" !
Posted: Mon Nov 09, 2015 5:45 pm
by SteveMcClaire
It could be an issue with the way Steam handles serial numbers. If you're familiar with using RegEdit to modify the Windows registry, you could use it to delete the existing serial number. If you wish to do this, go into 'HKEY_CURRENT_USER\Software\Matrix Games\Close Combat Gateway to Caen\' and delete the contents of the 'serial' key, so that it is blank. This should cause your game to request a new serial number the next time you try to connect to the multi-player lobby.
You could also uninstall the game completely and reinstall it, and I think this will clear the serial number as well.
Steve
Re: "Unknown command failed. Uknown error" !
Posted: Fri Nov 27, 2015 10:14 am
by Pzt_Kami
SteveMcClaire wrote:It could be an issue with the way Steam handles serial numbers. If you're familiar with using RegEdit to modify the Windows registry, you could use it to delete the existing serial number. If you wish to do this, go into 'HKEY_CURRENT_USER\Software\Matrix Games\Close Combat Gateway to Caen\' and delete the contents of the 'serial' key, so that it is blank. This should cause your game to request a new serial number the next time you try to connect to the multi-player lobby.
You could also uninstall the game completely and reinstall it, and I think this will clear the serial number as well.
Steve
Hi Steve
none of them has worked
I will probably re-install my Windowns 10 soon. Perhaps fresh OS can solve the issue (?) I'll let you know
Thanks
Re: "Unknown command failed. Uknown error" !
Posted: Fri Nov 27, 2015 6:45 pm
by SteveMcClaire
Pzt_Kami,
Did you clear the registry key as I described? If that's the case and you're still getting 'unknown error' then the only other data being exchanged with the lobby at that point is your user name and password. You might try creating an entirely new forum account at
www.slitherine.com and using that for your in-game login instead, and see if that works.
Steve
Re: "Unknown command failed. Uknown error" !
Posted: Mon Nov 30, 2015 7:50 am
by Pzt_Kami
SteveMcClaire wrote:Pzt_Kami,
Did you clear the registry key as I described? If that's the case and you're still getting 'unknown error' then the only other data being exchanged with the lobby at that point is your user name and password. You might try creating an entirely new forum account at
http://www.slitherine.com and using that for your in-game login instead, and see if that works.
Steve
Hi Steve ;
I've recently re-installed my Windows 10 OS in my office , so decided to install the game on it just to test if it will work. Fortunately the result was positive (so far though). I once got the "Unknown command failed. Uknown error" message but the for other tries it worked ! so It seems the problem lays somewhere with the Windows 10 compatibility with Windows 10 (?) I let you know If I get the error again.
Thanks alot for your help and patience Steve
Re: "Unknown command failed. Uknown error" !
Posted: Mon Nov 30, 2015 5:27 pm
by SteveMcClaire
Glad to hear that it is working now, and thank you for letting me know. I will make a note to keep an eye out for other issues like this related to Windows 10, but we haven't had other reports that I know of.
Steve