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iPad - Reinstalling game does not bring back Mega Pack

Posted: Fri Jul 31, 2015 9:32 pm
by Baku42
Apple gave me an F off and die- go talk to you. You have any ideas?

Restrictions are not enabled.

Re: iPad - Reinstalling game does not bring back Mega Pack

Posted: Sat Aug 01, 2015 5:00 pm
by VPaulus
Are you using the same itunes account?

Re: iPad - Reinstalling game does not bring back Mega Pack

Posted: Sun Aug 02, 2015 10:37 am
by Baku42
That was my guess too. My account on iTunes dates back to 2010ish which is before they made it madatory that your account ID be your email address. That means my original iTunes ID was different from what it is now ( which is my email address per their mandate). However both IDs were merged according to their instructions. I bought both the base game and Mega Pack 11 days apart on my newer ID.

Yet, this issue has caused me trouble before

Re: iPad - Reinstalling game does not bring back Mega Pack

Posted: Mon Aug 03, 2015 4:54 pm
by JosephM
Provided that you are using the same account, and that this account does have the purchase registered, then you should be able to restore the purchase from within the app. So when you are in the game, can you go to the Shop button then click "Restore" and see if it will restore the purchase.

If it does not, then please see the below guide, which has some other fixes.
If you try the restore option and nothing happens, or you get an error, follow these steps:
Make sure you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
Check the restrictions on your device to make sure in-app purchases are allowed.
Check your purchase history in iTunes on your computer to make sure you were charged for the purchase.
Restart your device.

https://support.apple.com/en-us/HT204530

Re: iPad - Reinstalling game does not bring back Mega Pack

Posted: Fri Aug 07, 2015 2:46 am
by Baku42
VP, Joe, I went to the Genius Bar today to have them tidy up my iTunes Account and IDs. Between the three of you genii it worked. Thank you very much.