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How to Report a Bug

Posted: Wed Nov 20, 2013 8:50 pm
by daviddunham
Just in case, you might want to check the FAQ, which also lists some known issues.

If you’re experiencing problems, the best way to let us know so we can address them is to report them from within the game.
  • • Tap the Menu button, then Feedback.
    • Fill in reproduction steps, expected behavior, etc.
    • Send the bug report. It will automatically be emailed into our bug tracking system, along with an attached savefile that will let us see exactly what happened. If we need more information, we will contact you.
Please file only one issue per report — they may need to be fixed by different individuals.

Thank you! With your help, we hope to resolve your issue as quickly as possible.

(You can also use this to send general feedback, in which case you can delete the saved game and screen shot that are sent as attachments.)

If you cannot use the in-game feedback for some reason, you can email cases@shenandoah.fogbugz.com.