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Patch 1.1 crash

Posted: Sun Nov 16, 2014 3:34 pm
by Johnnyastro
I love the game. Playing the morning you released the patch. When I quit the game, the patch loaded. I have tried several times to play after the patch update, but, all I get is the Slitherine logo and the flight director asking for LOI calls, and then the game just stops. Task Manager says the game is not responding, so, I exit. I have gone to the game directory and tried to run it from there with the same result.

Re: Patch 1.1 crash

Posted: Sun Nov 16, 2014 7:42 pm
by N_Molson
Might be a problem of corrupted download. It happened to me once, had to download again the package.

Still, be sure to post this in the "Technical Support" subsection of the forums, I'm pretty sure the guys there will be able to help you. :wink:

Re: Patch 1.1 crash

Posted: Mon Nov 17, 2014 12:17 pm
by Nacho84
Hello Johnny,

Can I ask you to upload the output_log.txt file so that I can take a look at it? The file is inside the SPM-Windows_Data subfolder.

Cheers,

Re: Patch 1.1 crash

Posted: Fri Nov 21, 2014 7:44 pm
by Johnnyastro
I am unable to upload. This is telling me txt is not an allowed extension.

Re: Patch 1.1 crash

Posted: Fri Nov 21, 2014 7:55 pm
by Nacho84
Hello Johnny,

Pack the file inside a zip file and upload it. I believe zip is a valid extension.

I'll take a look at the log and get back to you.

Cheers,

Re: Patch 1.1 crash

Posted: Fri Nov 21, 2014 8:31 pm
by Johnnyastro
Okay, here is the output file. I hope it sheds some light.

Re: Patch 1.1 crash

Posted: Fri Nov 21, 2014 8:38 pm
by Nacho84
Many thanks Johnny. I took a look at it and there doesn't seem to be anything unusual (i.e., no errors or exceptions). However, the file looks quite empty, what exactly happened the last time you ran the game? From what I see in here, the game is cleaning the cache (which is fine, since you're now running a new version), but that's it, seems that nothing happened afterwards. Did you actually get to see the screen saying that it's loading the graphics resources? How long did you wait before "killing" the program from the task manager?

Cheers,

Re: Patch 1.1 crash

Posted: Fri Nov 21, 2014 8:44 pm
by Johnnyastro
The game has the Slitherine logo on screen, then, the audio and video on game startup and then it just dies. I do not get to the graphics loading screen. I have let it run for probably ten minutes with nothing happening. I start task manager and it tells me that the game is not responding, so, I exit.

Re: Patch 1.1 crash

Posted: Fri Nov 21, 2014 8:55 pm
by Johnnyastro
Okay, now I feel really stupid. Since you asked how long before I exited the game I thought I would just start it to refresh my memory. The darn game ran, version 1.1 I have no clue what was holding things up before. Thanks for your patients and suggestions.

Johnny

Re: Patch 1.1 crash

Posted: Fri Nov 21, 2014 8:57 pm
by Nacho84
Ah, excellent! :) Yes, I was about to post a message telling you to continue the discussion via PM, because this one looked like a real puzzler to me.

Very happy to hear it worked, enjoy!

Cheers,