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Claim game not working

Posted: Sun Nov 09, 2014 9:00 pm
by Yote
Yo,

I've tried using the Claim game button a couple of times, as a few of my opponents seem to have stopped playing, but I get no reaction when I try. All that I have tried it on have definitely been inactive for more than 30 days, so that is not the problem, but I haven't seen any other posts regarding this.
Has there been anyone else having this issue? Is there any other way to remove inactive games from the list?

Re: Claim game not working

Posted: Sun Nov 09, 2014 10:54 pm
by operating
Hi Yote!

Had that problem too, below is a pm quote from LZ to go on the path of MP housekeeping, once you make contact with Matrix/Slitherine support, all your old games can be eliminated, I've done it at least 30 times.

Good luck, Bob
From: Lord Zimoa Add Member To Contact List
To: operating
Date: 4/1/2014 12:56:50 PM
Subject: RE: REMOVE MATCH

Hi,

We cannot do this, please contact Matrix or Slitherine tech support as they control the servers.

Cheers,

Tim aka LZ

Re: Claim game not working

Posted: Sun Nov 09, 2014 11:56 pm
by Yote
Ah, cheers mate! Will get in touch with them. Was hoping they'd be able to fix our broken game too, as we were only a few turns away from finishing it, last I checked

Re: Claim game not working

Posted: Mon Nov 10, 2014 5:07 am
by operating
Yote,

Try contacting Paulo at this address he knows how to clean up MP list.
On Wednesday, May 28, 2014 8:16 AM, Paulo Costa <xxxxxxxxxxx> wrote:
Good luck, Bob

Re: Claim game not working

Posted: Tue Nov 11, 2014 9:44 am
by VPaulus
Please avoid posting email addresses because of spam bots. :wink:
Anyway, it's better to contact support[at]slitherine.co.uk, as me or my other colleague Joe, will send your requests to the web admins. :)