Slitherine

hello.. great game by the way but just upgraded my BT broadband home hub from 4 to 5 today. Not very tech savvy but the new home hub and all wireless devices work ok. Double clicked my battle academy on desktop to play as normal and repeatedly get the following message;

BA.exe Fatal Application Exit xxd unhandled exception! Expcode 0xcoooooo5 excfljs0 Expadress 0x77c532b0 please report

As I said not very tech savvy so need some very basic information to get me back into the game. please advise thanks Ed

Can you please post the contents of the error.log file found in My Documents/My Games/BBCBA.

Does your internet connection from the computer work correctly?

Cheers

Pip

Pip.. I think this is what you are asking for. Internet connection seems ok.. can act up now and again but I can connect. Tried BA again today from desktop and same message. thanks for your help. Ed
VER:20600
PLATFORM: WINDOWS
CPU String: AuthenticAMD
Model = 1
Family = 15
Extended family = 3
CLFLUSH cache line size = 64
CPU Brand String: AMD A6-3620 APU with Radeon(tm) HD Graphics
Cache Size = 1024K
UNKNOWN TAGS IN: CONFIG/SYSTEM.TXT
Unknown Tag: MOVIEMODE
Unknown Tag: DYNAMICENV
Unknown Tag: LAYOUTKILLSENEMYX,
END: CONFIG/SYSTEM.TXT
Found DirectX Version Number: 4.09.00.0904
######## EXCEPTION: 0xC0000005 at address: 0x77C532B0
C:\Program Files (x86)\Slitherine\Battle Academy;C:\Program Files (x86)\Slitherine\Battle Academy;C:\windows
RtlImageNtHeader
RtlImageNtHeader
RtlImageNtHeader
HeapFree
XdxInitXopServices
mmdllInitUMDFuncs
mmdllInitUMDFuncs
mmdllInitUMDFuncs
mmdllInitUMDFuncs
mmdllInitUMDFuncs
mmdllInitUMDFuncs
OpenAdapter
DllMain
OpenAdapter
OpenAdapter
XopOpenAdapter9
OpenAdapter

Pip.. one other bit of information. None of my games will start! (panzer corps, Battles in Normandy etc)! Just get an error message. very weird.

The error log (and the other games not working) make it look like a general problem with the drivers for your internet connect. Could it be the system now thinks it has 2 internet cards/connections on it and is defaulting to the wrong one?

Cheers

Pip

pip.. last three days been online support with BT (broadband/hub), Norton and Microsoft. No problems and I still cant get battle academy to start. Same issue. Error log below. Any more ideas? thnx Ed

VER:20600
PLATFORM: WINDOWS
CPU String: AuthenticAMD
Model = 1
Family = 15
Extended family = 3
CLFLUSH cache line size = 64
APIC Physical ID = 1
CPU Brand String: AMD A6-3620 APU with Radeon(tm) HD Graphics
Cache Size = 1024K
UNKNOWN TAGS IN: CONFIG/SYSTEM.TXT
Unknown Tag: MOVIEMODE
Unknown Tag: DYNAMICENV
Unknown Tag: LAYOUTKILLSENEMYX,
END: CONFIG/SYSTEM.TXT
Found DirectX Version Number: 4.09.00.0904
######## EXCEPTION: 0xC0000005 at address: 0x77CA32B0
C:\Program Files (x86)\Slitherine\Battle Academy;C:\Program Files (x86)\Slitherine\Battle Academy;C:\windows
RtlImageNtHeader
RtlImageNtHeader
RtlImageNtHeader
HeapFree
XdxInitXopServices
mmdllInitUMDFuncs
mmdllInitUMDFuncs
mmdllInitUMDFuncs
mmdllInitUMDFuncs
mmdllInitUMDFuncs
mmdllInitUMDFuncs
OpenAdapter
DllMain
OpenAdapter
OpenAdapter
XopOpenAdapter9
OpenAdapter
OpenAdapter
OpenAdapter
OpenAdapter
OpenAdapter
0: SymGetSymFromAddr64(): GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
0: SymGetSymFromAddr64(): GetLastError = 487
Direct3DCreate9
CLauncherHandler::ScreenRez
c:\dev\kernel\launcherhandler.cpp(1114) : +7 bytes (CLauncherHandler::ScreenRez) 0
CLauncherHandler::Load
c:\dev\kernel\launcherhandler.cpp(1015) : +0 bytes (CLauncherHandler::Load) 0
CLauncherHandler::RealDialogCallback
c:\dev\kernel\launcherhandler.cpp(250) : +0 bytes (CLauncherHandler::RealDialogCallback) 0
CLauncherHandler::DialogCallback
c:\dev\kernel\launcherhandler.cpp(185) : +0 bytes (CLauncherHandler::DialogCallback) 0
gapfnScSendMessage
GetCursor
GetCursor
DrawTextExA
gapfnScSendMessage
GetThreadDesktop
GetWindow
SetKeyboardState
DialogBoxIndirectParamAorW
DialogBoxIndirectParamAorW
DialogBoxParamA
CLauncherHandler::CLauncherHandler
c:\dev\kernel\launcherhandler.cpp(154) : +0 bytes (CLauncherHandler::CLauncherHandler) 0
EntryPoint
c:\dev\bbc\legion2\system.cpp(2147) : +58 bytes (EntryPoint) 0
WinMain
c:\dev\bbc\legion2\platform_windows.cpp(511) : +9 bytes (WinMain) 0
__tmainCRTStartup
f:\dd\vctools\crt_bld\self_x86\crt\src\crtexe.c(578) : +29 bytes (__tmainCRTStartup) 0
BaseThreadInitThunk
RtlInitializeExceptionChain
RtlInitializeExceptionChain

hey pip.. don't worry about it. It is now working. Guys from Symantec got it sorted, apparently some of my drivers were ancient. thnx