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Cannot buy Commander – Europe at War
Posted: Sun Feb 10, 2008 4:20 pm
by Grizzly
Hi!
I try to buy Commander – Europe at War for three month now.
But every time I get this message 'We are unable to process your order. Please verify your information and try again.'
I checked everything. There is nothing wrong with my information. I already wrote two emails to Slitherine but I don't get an answer.
What can I do?
Regards
Felix
Posted: Sun Feb 10, 2008 4:59 pm
by lordzimoa
It is weekend right now, I`me sure they will get to you Monday morning.
Cheers,
LZ
Posted: Mon Feb 11, 2008 10:01 am
by IainMcNeil
Hi Felix,
sorry you are having problems but we have not received any mail from you. Did you verify yourself to our spam filter? When does this problem appear? At what point in the processing of your order?
Posted: Tue Feb 12, 2008 5:22 pm
by Grizzly
Hi!
I don't know how to verify me to your spam filter.
I get the message as soon as I press the submit button on the checkout screen.
I tried it with different browsers and also on a Mac OS. No chance.
Posted: Tue Feb 12, 2008 5:29 pm
by IainMcNeil
Hi Grizzly - when you mail us you will get an automatic response from our spam filter. If you follow the instructions in the mail you'll be verified and all future mail will come to us.
Are you trying to buy a digital download of Commander for PC or something else?
Posted: Tue Feb 12, 2008 6:00 pm
by Grizzly
Code: Select all
Commander - Europe at War (details)
Windows
Electronic Download
This I try to buy.
Posted: Tue Feb 12, 2008 6:09 pm
by IainMcNeil
The payment page is provided to us by digital river, so its not actually part of our website. I'll need to talk to them to see if we can track it down. If you can mail me your details (name, address, game you wanted to order) to
info@slitherine.co.uk we'll try and get this sorted out.