Slitherine

That should pretty well explain the difficulty here.

Please note, moderators and tech support, this is the THIRD TIME I have tried to report this.

WHY do you have a customer support email address if their ONLY response is to say, "Oh, go to the forums."

And if you're going to put up sticky for troubleshooting a specific problem, DO NOT TELL PEOPLE WHO RESPOND TO IT TO START A NEW THREAD!

I'm sorry, but for game play questions or bug reports you have to post them on the forum.
The customer support helpdesk system will assist you on other technical issues, like download links, issues with game installation, serial number and account problems, game crashes, etc.

Regarding your issue with the multiplayer can you please post the your game details (players names and the scenario). I'll, ask a web admin to take a look in the issue.

Chips vs Smoothtesuji, Spoils of War scenario

Thank you. I'll ask a web admin to take a look into this.

The web admins told me that the game is in Smoothtesuji's turn.
You should contact your opponent as he should be seeing the game in his turn list.