Slitherine

When the game starts, if I move my mouse, the map moves, but my cursor stays. If I move the map in such a way that my cursor moves over an element of the interface, my mouse is set free, until I move it over the map again. It is absolutely impossible to play the game this way.

Sorry, I didn't realize I posted this in the wrong place the first time.

Can someone tell me how to directly contact support?

Ok, if I can't get a single response after eight hours, the next step is guidance to a refund. This is extremely disappointing. I got excited about almost every game I saw in this catalog, and the first one has turned me away.

Squallion wrote:When the game starts, if I move my mouse, the map moves, but my cursor stays. If I move the map in such a way that my cursor moves over an element of the interface, my mouse is set free, until I move it over the map again. It is absolutely impossible to play the game this way.

Sorry, I didn't realize I posted this in the wrong place the first time.

Can someone tell me how to directly contact support?

Sorry to hear about your problems, that kind of issue was never reported before. Could you please specify you machine specs? Any unusual hardware? What is Windows version? What is the game patch?

johnnybravo wrote:

Squallion wrote:When the game starts, if I move my mouse, the map moves, but my cursor stays. If I move the map in such a way that my cursor moves over an element of the interface, my mouse is set free, until I move it over the map again. It is absolutely impossible to play the game this way.

Sorry, I didn't realize I posted this in the wrong place the first time.

Can someone tell me how to directly contact support?

Sorry to hear about your problems, that kind of issue was never reported before. Could you please specify you machine specs? Any unusual hardware? What is Windows version? What is the game patch?

AMD Phenom II X4 970 processor 3.8ghz

4GB DDR3 RAM

55GB OCZ SSD, 1TB HDD 7200 RPM

800W Corsair power supply

AMD 7870 Graphics card with 2GB of memory (pretty sure it's sapphire brand, can't believe I've forgotten >.<)

ASUS sabertooth 990FX


Windows 7

I'm not sure how to identify patch version. I didn't see it in the launcher. I used the "check for update" option and it said I'm up to date.

Thanks for the reply, I also emailed Slitherine

Squallion wrote:

johnnybravo wrote:

Squallion wrote:When the game starts, if I move my mouse, the map moves, but my cursor stays. If I move the map in such a way that my cursor moves over an element of the interface, my mouse is set free, until I move it over the map again. It is absolutely impossible to play the game this way.

Sorry, I didn't realize I posted this in the wrong place the first time.

Can someone tell me how to directly contact support?

Sorry to hear about your problems, that kind of issue was never reported before. Could you please specify you machine specs? Any unusual hardware? What is Windows version? What is the game patch?

AMD Phenom II X4 970 processor 3.8ghz

4GB DDR3 RAM

55GB OCZ SSD, 1TB HDD 7200 RPM

800W Corsair power supply

AMD 7870 Graphics card with 2GB of memory (pretty sure it's sapphire brand, can't believe I've forgotten >.<)

ASUS sabertooth 990FX


Windows 7

I'm not sure how to identify patch version. I didn't see it in the launcher. I used the "check for update" option and it said I'm up to date.

Thanks for the reply, I also emailed Slitherine

Current version number is shown in "CREDITS" menu. In any case, please try beta patch 1.4:

viewtopic.php?f=102&t=47222

Thanks! I'll try that beta patch now and get back to you. I am currently on 1.3.

Current version number is shown in "CREDITS" menu. In any case, please try beta patch 1.4:

viewtopic.php?f=102&t=47222[/quote]

Installed patch 1.4. It works properly so far! Thanks!

I now feel confident that I can purchase these games and receive tech support for any issues that may occur.

Squallion wrote:Current version number is shown in "CREDITS" menu. In any case, please try beta patch 1.4:

viewtopic.php?f=102&t=47222

Installed patch 1.4. It works properly so far! Thanks!

I now feel confident that I can purchase these games and receive tech support for any issues that may occur.

Glad I could help and I hope you will enjoy the game.