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Old corrupted MP games - can you remove?

Posted: Fri Oct 18, 2013 3:46 pm
by the_iron_duke
I have two old multiplayer games which seem to be corrupted. They are both the same scenario against the opponent. It is my turn and if I open the game the screen is all black, although the interface is there. I am unable to do anything, even exit to the menu and have to close the program from Windows.

The games are:

Battle of the Bzura - jerrybill - 01/11/2011 15:13:08
Battle of the Bzura - jerrybill - 01/11/2011 15:12:32

Can you remove them, please?

Re: Old corrupted MP games - can you remove?

Posted: Wed Oct 30, 2013 7:46 pm
by the_iron_duke
It is one of nature's marvels to see Slitherine's technical support team in full flow.

Re: Old corrupted MP games - can you remove?

Posted: Wed Oct 30, 2013 11:20 pm
by VPaulus
I'll contact our web admins and ask them to remove those games.

Re: Old corrupted MP games - can you remove?

Posted: Thu Oct 31, 2013 3:57 am
by the_iron_duke
Thanks very much.

Re: Old corrupted MP games - can you remove?

Posted: Wed Dec 11, 2013 8:24 pm
by the_iron_duke
The games are still showing as my turn, having been there for over two years. They are like a stubborn turd that cannot be passed.

Re: Old corrupted MP games - can you remove?

Posted: Sat Dec 14, 2013 7:59 pm
by Razz1
See if this helps:

just claim the game or if it is your turn open it up and surrender.

Re: Old corrupted MP games - can you remove?

Posted: Mon Dec 16, 2013 12:34 am
by the_iron_duke
Razz1 wrote:See if this helps:

just claim the game or if it is your turn open it up and surrender.
Yeah, tried that. As I said, the turns seem to be corrupted somehow with a black screen (interface on the right still showing). No on-screen buttons or hot keys work. The only thing that can be done is to shut the game down using Windows Task Manager.

Re: Old corrupted MP games - can you remove?

Posted: Mon Dec 23, 2013 8:47 pm
by the_iron_duke
I read this in another thread:
Rudankort wrote:Alternatively I can delete your games via PBEM admin interface. Let me know if you prefer this solution.
If this facility is possible, is there a reason why my 25 month old corrupted turns that I have asked to be removed have not yet been deleted?

It would be a nice festive surprise if they finally disappeared...

Re: Old corrupted MP games - can you remove?

Posted: Mon Feb 03, 2014 5:38 pm
by the_iron_duke
Slitherine - preserving corrupted Panzer Corps games for posterity since 2011...

Image

Re: Slitherine Tech Support - incompetent buffoons?

Posted: Sat Feb 08, 2014 4:18 pm
by the_iron_duke
I have renamed this thread from 'Old corrupted MP games - can you remove?' to 'Slitherine Tech Support - incompetent buffoons?'

When the corrupted games have been removed I shall revert the thread back to its original title.

Re: Slitherine Tech Support - incompetent buffoons?

Posted: Sat Feb 08, 2014 5:22 pm
by VPaulus
Please contact us at support[at]slitherine.co.uk with for this kind of issues. Don't forget to report which scenarios, opponent and last update do you which us to remove.
Please also note that we can only handle these issues during the regular business days.
Thank you.

Re: Old corrupted MP games - can you remove?

Posted: Mon Feb 10, 2014 4:12 pm
by the_iron_duke
That did the trick. I should imagine the feeling as being similar to eating nothing but a high-fibre diet for a while and then having a really big coffee.

Anyway, thanks for sorting it out.

Re: Old corrupted MP games - can you remove?

Posted: Mon Feb 10, 2014 6:55 pm
by VPaulus
For this kind of issues, it's always better to write an email to support. We can track more easier the things than in the forum.