Slitherine

Issue: Connection Problems with Server
Reproducible: random - majority of tries failed connection
Time observed: Friday and Saturday 27-28 Sept. (game bought Friday 27 Sept so no comparison before Friday 27 Sept)

STEPS:
1) Started Game - Logged onto MP - always reached login page - always reached active games list (no issues observed in these steps)
2) Sometimes no current matches observed although match saving was present - refresh solved this issue - partially needing multiple tries
3) after selecting match sporadically observed "unable to connect to server" issues - retried multiple times while changing and adjusting my computer system
4) always achieved match download and start after multiple amount of tries with a maximum of about 10 or so (while configuring system)
5) received email notification "Slitherine PBEM++ Server Message Panzer Corps: We noticed you have downloaded some turns multiple times. If you are having any technical issues please report them at www.slitherine.com/forum"

Steps undertaken to solve/mitigate issue - in this order:

- Reset IE9 settings via "reset option" of IE
- Checked that no proxy was set for internet connection
- Released and refreshed dynamic IP
- Disabled Windows7 Firewall
- Set Windows Firewall rules to allow all traffic to/from game
- Provided PC with static IP
- Disabled Router Firewall
- Put PC into Router DMZ

EFFECT: Observed no noticeable difference to issue randomness and behavior

SYSTEM: Windows 7 Home Premium SP1, 64bit, 8 gig ram, DELL N5110 Core i7 2630 QM
INTERNET: 30mbit DSL Flat with Fastpath activated (5-6 ms to ISP server in town)
Comparison: World of Tanks, War Thunder, Lord of the Rings Online, Silent Hunter Online all working flawlessly on same setup and connection

We are having issues with our multiplayer server.
We are looking into the problem. We hope to have a fix soon.
Our apologies for all the inconveniences.

Hope my description can be of some help.

Cheers,

Nick

Thanks, Nick.

To help us to pinpoint the cause, could you send us an email to multiplayer@slitherine.co.uk when the problem occurs with the following info: time when the problem occured (including timezome), game and your Internet IP address.

Thanks!

Hi Paulus,

last night I tried to log onto the multiplayer of PC and failed.

Issue report 1:
Product: Panzer Corps
Date/Time: 01 Oct 2013, 23:10 to 23:25 CET
Issue: Failed to download running match, then failed to even log into MP, finally even couldn't reach the Slitherine Forum any more
IP: 92.251.70.85

Also sent as mail accordingly

Thanks.

I have a gut-feeling that it has something to do with the IP and establishing connection. Once the connection is there and I have downloaded the game it works mostly for the next turns. Only if I close the game does it start again...

The issue seems fixed. Could you please try now and check if the issue persist?
All feedback is appreciated.
Thank you.

About 12 hours ago I managed to play a MP turn for the first time in five days. I just checked again, it took a little longer to connect, but it seems to work.

Seems to be working fine now - just did my next PBEM turn without a glitch.

I just try to connect with the multiplayer but it looks like it's still not working.
The last days i had the same problem like the others, from time to time i got connection and sometimes not...
I hope you can fix the problem soon.

the_finger wrote:I just try to connect with the multiplayer but it looks like it's still not working.
The last days i had the same problem like the others, from time to time i got connection and sometimes not...
I hope you can fix the problem soon.

We haven't received more complaints since yesterday, neither in the helpdesk or in the forum.
Have you checked today?

VPaulus wrote:

the_finger wrote:I just try to connect with the multiplayer but it looks like it's still not working.
The last days i had the same problem like the others, from time to time i got connection and sometimes not...
I hope you can fix the problem soon.

We haven't received more complaints since yesterday, neither in the helpdesk or in the forum.
Have you checked today?

I just tried and it's working fine. Yesterday evening friends of mine also could'nt connect with the multiplayer.
But so what, now is all fine again !