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Multiplayer problems

Posted: Sun Aug 25, 2013 2:08 pm
by taffjones
Hi Guy's
Over the last week or two I have been having problems uploading multiplayer games at the end of my turn. The most common error message is " the file size is different than that posted to thee server".
Today I went to play my turns and after viewing games that had ended I went to play my turns. The 1st game started to download and then stopped downloading, so I refreshed and then all the games disappeared.
I logged out and back in to multiplayer and all the games and results have gone.
Any ideas of what happened and is there any way of getting my current games back?

Re: Multiplayer problems

Posted: Sun Aug 25, 2013 3:39 pm
by VPaulus
I'll notify one of our web admins about this.

Re: Multiplayer problems

Posted: Sun Aug 25, 2013 4:01 pm
by taffjones
Thanks VPaulus

Re: Multiplayer problems

Posted: Thu Aug 29, 2013 4:44 pm
by VPaulus
The web admins told me that didn't know what might have happened. You're the first one that have complained so far with this kind of issue.
They also told me that they weren't able to get your current games. I'm sorry for all the inconveniences.
If this happens again, please contact us. And we will look further into it.

Re: Multiplayer problems

Posted: Thu Aug 29, 2013 8:54 pm
by taffjones
Ok no big issue about the lost games. I managed to contact the other players and told them what had happened.
Thanks again for looking into it for me.
I thought it was a bit strange as I haven't had any problems before.

Re: Multiplayer problems

Posted: Fri Aug 30, 2013 1:15 am
by VPaulus
taffjones wrote:Ok no big issue about the lost games. I managed to contact the other players and told them what had happened.
Thanks again for looking into it for me.
I thought it was a bit strange as I haven't had any problems before.
And it's strange. That's why it would be important to have more people complaining with the exact same issue as you.