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Registering MHCEAW license on Mac

Posted: Mon Jul 01, 2013 1:49 pm
by GLauster
How to I officially license MHCEAW on a Mac? I believe that is my problem but Slitherine email support is uncertain and told me to post here. Here is my history. I downloaded the demo version of CEAW in 2012 or 2011, maybe from Freeverse. I played some of the demo hour. On June 18, 2013 I purchased MHCEAW 1.0.1 from Slitherine and downloaded it from the purchase link, along with GS v210. Before installing I deleted the demo version. I was able to install MHCEAW and have played over an hour on the game. It never asked for the licensing information and I could not find an in-game menu option to enter my license. No problem except I want to play GS. I can install it. Upon opening I can get through the language, window/fullscreen options all the way to "Loading..." at which point it says it requires a licensed copy of CEAW and directs me to Slitherine to purchase it.

I have tried deleting the applications and files in my document folder and re-installing. I have had a email exchange with support who directed me to games technical support forum where a developer might be able to help me. I'd appreciate any suggestions. I've enjoyed the game and even my teenage son is hooked.

Thanks

Using MacBook running OS 10.6.8

Re: Registering MHCEAW license on Mac

Posted: Mon Jul 01, 2013 4:29 pm
by pk867
Hi,

So you can play the Mac vanilla version ok ? V1.06

Have you tried to download v2.10 by itself here - ftp://ftp.matrixgames.com/pub/Commander ... S-v210.zip

Re: Registering MHCEAW license on Mac

Posted: Tue Jul 02, 2013 3:31 pm
by GLauster
I deleted the GS and its files under the documents folder then downloaded from your link. After install and launch I had the exact same problem and notice about not having a licensed copy.

When I run the MHCEAW I downloaded on the purchase URL, it says it is version 1.0.1 in the "About MHCEAW" menu. Is 1.06 a WIndows version or has the Mac version been upgraded?

Thanks for your help.

Re: Registering MHCEAW license on Mac

Posted: Wed Jul 03, 2013 11:07 am
by pk867
The Mac version (Freeverse was 1.06) PC version is v2.12 I believe.

The vanilla versions are not compatible. That is why we created CEAW-GS to keep the versions compatible.

I sent you a pm.

Re: Registering MHCEAW license on Mac

Posted: Thu Jul 04, 2013 12:20 am
by GLauster
pk867, I tried to reply to your pm and got the red error: Some users couldn’t be added as they have disabled private message receipt.

I tried something. I installed the exact same CEAW and GS files on an older (2008) MacBook running the same OS 10.6.8. Both installed and ran properly. No errors or messages, or asking for license. Unfortunately I was borrowing the computer and can not use it for playing the game.

No demo version had ever been on that older MacBook. Does the demo version leave a secret file or register that GS accesses?

Thanks for your help

Re: Registering MHCEAW license on Mac

Posted: Thu Jul 04, 2013 1:50 am
by pk867
Are you admin on the computer that the game has trouble? Or are you playing as a user without admin rights?

That is interesting what you said. I am working with Slitherine to ensure the files are the latest. So hopefully we can get you up and playing.

Re: Registering MHCEAW license on Mac

Posted: Thu Jul 04, 2013 8:44 pm
by GLauster
Yes, I am the admin.

Re: Registering MHCEAW license on Mac

Posted: Mon Jul 08, 2013 7:36 pm
by GLauster
I would like to get the latest version, but it doesn't seem that is the problem. Since I could get it to work on a different computer, which never had the demo version installed, could there be some demo file I need to uninstall/delete?

Thanks for any help you can give.

Re: Registering MHCEAW license on Mac

Posted: Wed Jul 10, 2013 9:44 am
by pk867
Hi I sent you my email through a pm. please contact me.