Slitherine

Hi Guys,

For whatever reason I have having some problems with downloading turns. It tells me "Turn failed to download please check your connection and try again". So that is exactly what I have done on each occasion. I sometimes have a problem with my wifi modem getting hung and needing resetting (and that was the problem on at least one turn download failure) but on other occasions all my other Internet connections are still working but it still fails to download. I usually give it about 3 tries and then leave it for a bit and try again later and that has worked so far. Not sure what the problem is.

So today I get an email saying that you note I have consistently downloaded turns multiple times and I may no longer be allowed to play? What's that about?

Andrew

Oh - in case it makes any difference I am using and iPad 1 to play.

We have been experiencing some server issues over the last few days. This has led to a lot of failed up and downloads for players.

Action is never taken against an account without human intervention. The team are aware of the issues we have been having and so there is no danger of being locked out because of these issues.

Cheers

Pip

I and my friends have been having this problem with BA for the last week. We log on to multi-player OK. The server validates our game serial OK. The server presents the list of current games OK. But the download of a turn will time out. OR we will experience the time out during upload of a completed turn. Retries seldom succeed. The failed uploads turn into multiple downloads of a turn file.
I have also had the game report a failed upload of a completed turn but when I return later to retry the turn I find that it did in fact upload successfully.
Thanks for having your system send out the email to check for request feedback on connection problems.

Are you still having trouble as we upgraded the server just before the weekend and we're hoping its helped to resolve the issue.