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Currency Exchange Rate for online purchases

Posted: Sun Nov 18, 2012 10:44 am
by rumbandit
Hello, I logged in to purchase Commander Great War and the currency conversion put the price at $51.60 AUD from $49.99 USD. The exchange rate is wrong as the AUD is $1.03 USD as I write.
OK, it is not millions, however across all sales this would add up to a nice return for someone. The exchange rate has been in favour of the AUD for some time and I, along with most other online consumers, expect online sales to reflect current market rates.
Is this a matter under control of Slitherine or is it outsourced to Plimus, and can it be corrected to reflect current market rates?
Regards

Re: Currency Exchange Rate for online purchases

Posted: Mon Nov 19, 2012 2:27 pm
by IainMcNeil
Unfortunately this is not something we have any control over and cannot be changed. Its all part of the international banking system and not something Plimus are able to control either. Also the rate you quote will almost certainly be a mid rate without any fees applied, not the actual rate you buy or sell at after currency conversion fees are applied. Your bank will charge Plimus to take the money in AUD and convert it to USD. The only way to fix this is to get your bank to not take any fees!