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Problem with upgrade

Posted: Wed Aug 15, 2012 9:13 am
by mike hayward
Hi
I have been running version 1.80. A few days ago I was prompted to download the latest patch, which I did. Attempting to run this, I was confronted by the message "cannot install the upgrade patch because the program being updated may be missing or the upgrade patch updates a different version of the program". When I went back to my original game version, the message " Install CRC failure" appeared and it was suggested that I re-installed the game. Unfortunately, the set-up is not available; is there anything I can do or must I re-purchase Battle Academy and Blitzkrieg France.

Mike

(separate e mail sent to Slitherene support on Monday: no reply)

Re: Problem with upgrade

Posted: Wed Aug 15, 2012 2:46 pm
by pipfromslitherine
It sounds like we need to get you a new installer link, which is not a problem. There might be a slightly longer delay from the support office as we are a little shorthanded at the moment. But there is certainly no need to re-purchase anything, ever :).

Cheers

Pip

Re: Problem with upgrade

Posted: Tue Aug 21, 2012 1:03 pm
by mike hayward
Thanks,

Would you supply replacement download links for BA and Blitzkrieg France?

Yours, Mike Hayward

Re: Problem with upgrade

Posted: Tue Aug 21, 2012 2:40 pm
by pipfromslitherine
Once fully updated, you can simply enter the serials via the launcher when you run the game.

Cheers

Pip

Re: Problem with upgrade

Posted: Wed Aug 22, 2012 10:09 am
by IainMcNeil
Mike have you received a reply yet? All queries should be answered in 24 hours.

Re: Problem with upgrade

Posted: Wed Aug 22, 2012 12:25 pm
by mike hayward
Received a reply asking whether I have received a reply, but, as yet no download links have come through.

Mike

Re: Problem with upgrade

Posted: Wed Aug 22, 2012 1:04 pm
by IainMcNeil
I mean from tech support at info@slitherine.co.uk - they'll need to locate your order in the system and then regenerate your download links.