Slitherine

This is the second DLC I have bought(NOT BETA) that I have(or had) trouble downloading content after emails come after buying. I get the emails with links and they don't do anything at all in a reasonable amount of time. However, sometime later, the download box comes up with only a save option, but can't save any downloadable content. My order # is XXXXX.

I'm sorry but I have bitch about another problem; with Battlefield Academy; I lost content of game and can't play, sent message off yesterday, and emails come this morning and samething happens with these. My original order # is XXXXX for BA, which included France DLC.

I know this may not be exact place for all this but I don't know what else to do.

Hope you can help.

JMKile

jkile wrote:This is the second DLC I have bought(NOT BETA) that I have(or had) trouble downloading content after emails come after buying. I get the emails with links and they don't do anything at all in a reasonable amount of time. However, sometime later, the download box comes up with only a save option, but can't save any downloadable content. My order # is XXXXX.

It's like if something blocking the download links.
Have you try with a different browser? You can also try downloading from another computer or with your Internet Security program temporarily disabled.

jkile wrote:I'm sorry but I have bitch about another problem; with Battlefield Academy; I lost content of game and can't play, sent message off yesterday, and emails come this morning and samething happens with these. My original order # is XXXXX for BA, which included France DLC.

The only thing I can do is PM Iain about this issue. But he only see this on Monday.

Sorry for all these inconveniences.

Please never write your order details in the forum. Someone can take advantage of the details.

I hear you about order numbers, thanks. But I hope some one can get this to someone who can do something; I got second email for downloading from Plimus and
it doesn't work. Nothing has changed on my computer(as far as I know) since the 42 DLC was purchased by me. I just downloaded the updated the 43 East Beta
on Friday(30th)& had no trouble. The reason I came here to tell my tail of woe, is that I did with the 42 DLC, and someone got me up & running the same day!! Yea, maybe it was a weekday. If you all think it's me, then I need ponters as to what to check out & discern.

JMKile

I think it's local, because nobody else complained. That's the reason why I've suggested to try to download from a different browser, disconnect temporarily (while trying to download) your antivirus or even if possible to do it from a different computer.
But like I've said I'll PM Iain about this. Send a mail to iinfo@slitherine.co.uk with your order details.

Here's a tip fro IE9 brwoser:
viewtopic.php?t=29279

Hi Jkile

sorry you are having problems. Can you send the order ID's with the issue to info@slitherine.co.uk and we'll investigate. We'll try reissuing teh downloads and if that doesn;t work we'll have to use an alternative delivery method. We do occaisonally have issues with links but its pretty rare. Sometimes using a different browser can fix the issue.

Cheers

Iain