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please, reset download link

Posted: Thu Dec 29, 2011 8:36 am
by kafka
I purchased Panzer Corps plus the 39 and 40 Grand Campaigns on 30.11.2011. Unfortunately, I had a PC crash 2 days ago, and since I had not yot made a backup of the install files, I cannot access the game. The download links at primus are not active anymore. Please, could you contact them in order to reset them.



Thanks

ok sent an email to support

Posted: Thu Dec 29, 2011 1:05 pm
by VPaulus
Could you edit and erase your order ID from the post, for security and privacy reasons?
Please, send a mail instead, with your order details to info@slitherine.co.uk.
They will provide new links, and send them by mail.
Thanks.

Posted: Wed Jan 04, 2012 11:23 am
by kafka
well, I sent an email on 29/12 and I am still waiting for an answer. Could you please check this out?

Thanks

Posted: Wed Jan 04, 2012 12:33 pm
by VPaulus
I think the office is still close, I'm afraid.
Sorry for this inconvenience.

Posted: Wed Jan 04, 2012 1:28 pm
by kafka
yes, they are probably still out of office, that's what I have been thinking too, until I saw this thread at the matrixforum. Since the guy had the same problrm as I do, and his has apparently been resolved by slitherine, I thought you may better try and ask again :-)

http://www.matrixgames.com/forums/tm.asp?m=2998927

Posted: Wed Jan 04, 2012 2:18 pm
by IainMcNeil
Hi Kafka

is this all sorted now? We tried to provide tech support in peoples spare time over the holidays but the office was shut so it was all on a volunteer basis from home. If not let us know and we'll investigate.

Best Reghards

The Slitherine Team

Posted: Wed Jan 04, 2012 9:53 pm
by kafka
Hi Ian,

no, I did not yet receive any notification by primus

though it's really not high priority

thank you very much for your help

Posted: Thu Jan 05, 2012 9:55 am
by IainMcNeil
Sorry about that. Can you mail info@slitherine.co.uk again with your order number so we can sort it out for you. Thanks!

Posted: Thu Jan 05, 2012 10:03 am
by kafka
OK, I resent the mail containing the order info

thanks