Slitherine

Hi everybody!
Just have bought a new version of FOG for my new Mac ( I've already have it on my PC ..great !)
when begin to download the patch I always nothing begin and I always have 'sorry, could load download the update.()

What to do?

Amicalement

Sorry you are having probelms. What version of FoG do you have on your mac?

Thank for your answer
I have a 1.3.3 version I have bought on 1 december ( I was waiting for release of the new extension )
Merci
Alain

Please can you try downloading the update again. When you see the message "could not download the update", there should be a button that says "Copy Details". Please click the "Copy Details" button, then paste the contents of the clipboard here. This will help us determine what's wrong.

This is what I have.
Merci

Detailed Information from the Updater:
1.3.2
2011-01-02 10:41:50 Already have part of "f-1.3.3-1.3.4-1.part": Ex.=12087296, Act.=24576, Total=12111872
2011-01-02 10:41:50 Trying to resume. Already downloaded 12111872/14532093 bytes.
2011-01-02 10:41:50 Downloading "files/fog/patch/osx/FieldOfGlory/patch-1.3.3-1.3.4" to "f-1.3.3-1.3.4-1_12111873.part".
2011-01-02 10:41:50 Received a socket error, code 1. Bytes downloaded=0. Will automatically retry.
2011-01-02 10:41:53 Now automatically retrying.
2011-01-02 10:41:53 Already have part of "f-1.3.3-1.3.4-1.part": Ex.=12087296, Act.=24576, Total=12111872
2011-01-02 10:41:53 Trying to resume. Already downloaded 12111872/14532093 bytes.
2011-01-02 10:41:53 Downloading "files/fog/patch/osx/FieldOfGlory/patch-1.3.3-1.3.4" to "f-1.3.3-1.3.4-1_12111873.part".
2011-01-02 10:41:53 Received a socket error, code 1. Bytes downloaded=0. Will automatically retry.
2011-01-02 10:41:56 Now automatically retrying.
2011-01-02 10:41:56 Already have part of "f-1.3.3-1.3.4-1.part": Ex.=12087296, Act.=24576, Total=12111872
2011-01-02 10:41:56 Trying to resume. Already downloaded 12111872/14532093 bytes.
2011-01-02 10:41:56 Downloading "files/fog/patch/osx/FieldOfGlory/patch-1.3.3-1.3.4" to "f-1.3.3-1.3.4-1_12111873.part".
2011-01-02 10:41:56 Received a socket error, code 1. Bytes downloaded=0. Will not automatically retry.

Hum , some news?

No solutions?

1. What version of Mac and OSX do you have?
2. Are you using wireless to download the updates?
3. Have you tried a cable connection to your wireless router?
4. Try placing the mouse nearer the wireless router.

Some Mac's seem to time out the wireless connection very quickly unless they have a strong connection to their router (moving it closer improves the signal).

It could as simple as that.

If not if we have your model and O/S we can try to replicate your set up.
Keith

Now I try with my ethernet cable directly to my router but no beeter results.
I have a Mac OS X 10.6.6 - Macbook Pro

thanks for your help.
Alain

Still no solutions?
I've just seen about my first message .. december ...
Hope is a great value !

Just a check, but when you did a direct connection did you disable wireless as well, to ensure the Mac didn't attempt to use it?

Cheers

Pip

I'm not sure I'll make a try monday to try this.
Amicalement
Alain