Slitherine

I recently installed FOG again on my machine I had lost my order number so I bought A new copy now when I try to log in it gives me a code 11 login error saying I have more than one serial number. How do I fix this

I tried to make a new login but now I cant get my add on of sword and Scimitars to run as it says its under old log in. Can someone help me out of this mess since I have alot of money invested in this game to play multi player and now I cant

We would need to remove your old serial from your original login. However, I don't think you needed to buy a new copy, as I believe we are set up to allow for re-downloads for purchasers.

I am sure Iain will be able to help you to get going again on Monday.

Cheers

Pip

What you need to do is uninstall and resintall using your original serial numbers not the new ones you purchased. You can then give the spare serial number to a friend with the installer and wish them a happy Christmas

You dont need to buy again to get the download.

Well Thats the problem I cant find the order number for original FOG I dont mind paying twice for the game I see it as my mistake for not backing up game to start with. I just want to be able to play mutiplayer again can you please send me a link so I can reload the first copy i Bought

The games are the same. You should uninstall, then reinstall, but use the serial number already registered to your account (you can go to My Page from the main site page to see it). It should all then work correctly, and you can give your spare serial to a friend (or even an enemy you want to defeat online ).

Hopefully that will solve the issue.

Cheers

Pip

Thanks Pip I reloaded the game with first serial number everything works fine now, I have to say great customer service all around thank you and everybody for the help
Sgt Rock

Glad you are up and running

Cheers

Pip