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Reinstall FOG and ROR help

Posted: Thu Dec 02, 2010 10:09 am
by e_barkmann
Hi, can someone please advise the correct install procedure.

I have installed FieldofGlory-SetupRelease-DR-v101.exe which was originally purchased through Matrix.

I bought the ROR expansion RiseOfRome_PC.exe through Slitherine and when I ran this after installing FOG the installer tells me:

'The installer cannot install the upgrade patch because the program being upgraded may be missing or the upgrade patch updates a different version of the program'

say what? The ROR installer screens indicates its V1.00.

Any help appreciated!

cheers Chris

Posted: Thu Dec 02, 2010 10:40 am
by IainMcNeil
Hi Chris

The Rise of Rome installer shoudl work with both Slitherine & Matrix versions. What is the exact file name you are using so I can test it out here.

Cheers

Iain

Posted: Thu Dec 02, 2010 11:10 am
by e_barkmann
'RiseOfRome_PC.exe' This is the file I downloaded as advised by your support dudes a short time ago.

cheers

Posted: Thu Dec 02, 2010 11:18 am
by IainMcNeil
It might be that the default folder is wrong. Can you try cheking the installer folder is set to where you actually installed the game and see if that helps?

If not let us know and we'll issue a download to the Slitherine FoG installer and that shoudl definitely work. To be honest this should be fine too...

Posted: Thu Dec 02, 2010 11:24 am
by e_barkmann
FOG is installed to c:\Games\Field Of Glory

Win 7 64 bit os.

cheers

Posted: Thu Dec 02, 2010 11:53 am
by IainMcNeil
Make sure you point RoR there when you install.

Posted: Thu Dec 02, 2010 9:07 pm
by e_barkmann
problem is, ROR throws the error before I get a chance to specify anything and installation is not able to proceed.

Posted: Fri Dec 03, 2010 9:59 am
by IainMcNeil
OK mail info@slitherine.co.uk asking for a re-download of the main game and instal that. Hopefully this will finally sort you out. I don't know why this isn't working :(

Posted: Fri Dec 03, 2010 1:16 pm
by e_barkmann
thanks Ian, I was issued a Slitherine 1.3.3 FOG installer and so I installed that, then the ROR install, then updated ingame and initially all seems well :-)

thanks for the assistance, appreciated!

cheers Chris